Job summary
The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality administrative support.
Full/Part time considered - x1 late shift per week
You should be able to work well under pressure and have the ability to prioritise your own workload. Suitable applicants must possess excellent organisational skills and be able to identify and escalate any problems to the Pathway coordinator in a timely manner.
Youmust also have good communication skills and the ability to work both as part of a team and autonomously.The successful candidate will be required to have excellent customer service and computers skills and be able to use your initiative and discretion. You must have enthusiasm for their work and an excellent 'team' working ethos; which is essential to service success.
If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, we would like to hear from you.
Main duties of the job
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Provide general administrative support to the CMG area.
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To work within a team ensuring cover is provided at all times to maintain an essential service.
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The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department.
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Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, both electronically and on paper. To utilise the Track-IT system to update case note tracking.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
Job description
Job responsibilities
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To receive referrals and make new and follow up appointments including Virtual referrals for second eye.
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To ensure full utilisation of clinic slots available.
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To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy
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Add patients to appropriate waiting lists including virtual second eye patients.
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Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.
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Maintain a separate to do list which identifies any patient related tasks the consultant has asked whilst dictating medical transcription.
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Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
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Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
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To take telephone enquiries for the Pathway team and respond appropriately and as directed.
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Clinic preparation specifically retrieval of notes, filing, tracking in and out
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To utilise the Track-IT system to update case note tracking.
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To ensure all information relevant to the outpatient appointment is recorded in the case notes
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To ensure all outcomes are recorded accurately both paper and electronic
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To update Trust missing data using missing data report.
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Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, some typing, assistance with contacting patients with TCI arrangements
(Please refer to the job description/person specification for further details)
Job description
Job responsibilities
-
To receive referrals and make new and follow up appointments including Virtual referrals for second eye.
-
To ensure full utilisation of clinic slots available.
-
To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy
-
Add patients to appropriate waiting lists including virtual second eye patients.
-
Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.
-
Maintain a separate to do list which identifies any patient related tasks the consultant has asked whilst dictating medical transcription.
-
Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
-
Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
-
To take telephone enquiries for the Pathway team and respond appropriately and as directed.
-
Clinic preparation specifically retrieval of notes, filing, tracking in and out
-
To utilise the Track-IT system to update case note tracking.
-
To ensure all information relevant to the outpatient appointment is recorded in the case notes
-
To ensure all outcomes are recorded accurately both paper and electronic
-
To update Trust missing data using missing data report.
-
Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, some typing, assistance with contacting patients with TCI arrangements
(Please refer to the job description/person specification for further details)
Person Specification
Commitment to Trust Values and
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GSCE standard or equivalent
- Proven keyboard skills:- database, excel, PowerPoint and word
Desirable
- NHS systems and procedures
Experience
Essential
- One year's admin experience
- adherence to confidentiality and data protection
Desirable
Communication and relationship
Essential
- Effective communication skills
Desirable
Analytical and Judgement skill
Essential
- Ability to work without close supervision
Planning and organisation skil
Essential
- Evidence of planning and organisational skills
- Ability to prioritise workload
Physical skills
Essential
- Ability to undertake the role with enthusiasm and vigour
Person Specification
Commitment to Trust Values and
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GSCE standard or equivalent
- Proven keyboard skills:- database, excel, PowerPoint and word
Desirable
- NHS systems and procedures
Experience
Essential
- One year's admin experience
- adherence to confidentiality and data protection
Desirable
Communication and relationship
Essential
- Effective communication skills
Desirable
Analytical and Judgement skill
Essential
- Ability to work without close supervision
Planning and organisation skil
Essential
- Evidence of planning and organisational skills
- Ability to prioritise workload
Physical skills
Essential
- Ability to undertake the role with enthusiasm and vigour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
