Job summary
The Hearing services Department based at The Leicester Royal Infirmary are looking for an enthusiastic individual to join our team, working in a busy friendly environment.
To provide a courteous, responsive and effective administrative and clerical support to the Hearing Services Department, to support the team by working efficiently and accurately as part of the administration support team.
Previous applicants need not apply.
Main duties of the job
To support the team by working efficiently and accurately as part of the administration support team.
To contact Hearing Services patients by; telephone, sending confirmation letters, collating patient results and maintaining systems and databases.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
-
To provide support to the Hearing Services team from a clerical perspective and to facilitate the smooth running of all administrative and clerical processes and procedures.
-
Help maintain effective maintenance of Patient records on Practice Navigator PMS assist with data processing and updating of the system.
-
To deal with non-routine and emergency demands for appointments promptly and effectively.
-
Maintain and update diaries, arranging appointments, rescheduling clinics when required.
-
To handle all telephone calls in a courteous, professional manner, paying particular attention to the needs of each individual caller.
-
To take messages and relay these accurately and promptly.
-
To prepare Balance/Test clinics ensuring all case notes regarding previous test results are collated on file for the consultants information following review of all relevant files prior to clinic.
-
Monitor and review patient records on Practice navigator on an on-going basis and ensure outcomes and procedures for attendance at clinics.
-
Cover reception duties for clerical staff when absent and any other duties that may be required.
Please see job description/person specification for full details on the role.
Job description
Job responsibilities
-
To provide support to the Hearing Services team from a clerical perspective and to facilitate the smooth running of all administrative and clerical processes and procedures.
-
Help maintain effective maintenance of Patient records on Practice Navigator PMS assist with data processing and updating of the system.
-
To deal with non-routine and emergency demands for appointments promptly and effectively.
-
Maintain and update diaries, arranging appointments, rescheduling clinics when required.
-
To handle all telephone calls in a courteous, professional manner, paying particular attention to the needs of each individual caller.
-
To take messages and relay these accurately and promptly.
-
To prepare Balance/Test clinics ensuring all case notes regarding previous test results are collated on file for the consultants information following review of all relevant files prior to clinic.
-
Monitor and review patient records on Practice navigator on an on-going basis and ensure outcomes and procedures for attendance at clinics.
-
Cover reception duties for clerical staff when absent and any other duties that may be required.
Please see job description/person specification for full details on the role.
Person Specification
Training and Qualifications
Essential
- GCSE English Grade C or equivalent
Desirable
- NVQ Business Administration
- ECDL
Experience
Essential
- Experience of general office procedures
- Experience of using internet making on-line bookings, sending emails
- Use of spreadsheets and inputting data
Desirable
- Previous experience in customer/patient Liason
- Previous NHS Experience
- Experience/knowledge of the Hearing Services Department
Analytical and Judgement Skills
Essential
- Good written and communication skills
Desirable
- Knowledge of Practice Navigator PMS
- knowledge of hospital computer systems ( HISS, choose and book)
Skills
Essential
- Good written and communication skills
- Ability to prioritise own work
Other role requirements
Essential
- Aware of the importance of confidentiality
Person Specification
Training and Qualifications
Essential
- GCSE English Grade C or equivalent
Desirable
- NVQ Business Administration
- ECDL
Experience
Essential
- Experience of general office procedures
- Experience of using internet making on-line bookings, sending emails
- Use of spreadsheets and inputting data
Desirable
- Previous experience in customer/patient Liason
- Previous NHS Experience
- Experience/knowledge of the Hearing Services Department
Analytical and Judgement Skills
Essential
- Good written and communication skills
Desirable
- Knowledge of Practice Navigator PMS
- knowledge of hospital computer systems ( HISS, choose and book)
Skills
Essential
- Good written and communication skills
- Ability to prioritise own work
Other role requirements
Essential
- Aware of the importance of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
