Job summary
We are seeking a passionate and motivated individual to join our team to implement an exciting new volunteering programme working closely with the Palliative Care /End of life team and Voluntary Services team at University Hospitals Leicester. Working in partnership with specialist 'End of Life' charity, Anne Robson Trust (Charity No 1178352), The role will oversee the recruitment and management of a team of volunteers who will provide company and companionship to patients in the last days and hours of life, and provide support to their family members. Many of these patients have no other visitors at all. This will play an important part in improving and providing quality end of life care,
The successful candidates will have a passion for improving care at the end of life, ideally with some project management experience, as well as excellent organisational, communication, networking and people skills.
For more information contact:
Alison Reynolds Volunteer Services Manager On : 07950889046 or
Sharon Wilkinson, Senior Nurse For patient Experience on: 07773667344
Main duties of the job
- To be responsible for the development and expansion of the services to meet the needs of the Trust and its users taking into account national and local strategy, policy and practice.
- As part of this role you will be expected to undertake the maintenance of accurate records and data to use for information, monitoring, evaluation and statistics and the production of reports, ensuring that all support is logged on the individual volunteers record.
- As part of the team you will be expected to follow our values at all times, acting in a professional, pleasant and helpful manner, willing to adapt in a changing and developing environment always focused on driving this project forward.
- Lead the coordination of the recruitment, placement of VALE volunteers on all sites including developing and expanding the project to meet the needs of the Trust and its users taking into account national and local strategy policy and practice.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
UHL are working in partnership with the Specialist End of Life Charity, the Anne Robson Trust to attract, recruit , train and manage a dedicated team of volunteers to support End of Life Care. To commence and establish a Volunteer at Lifes End (VALE) service working closely with the Anne Robson Trust, who will provide comprehensive training and support; and also to work closely with the palliative care service
- To ensure that volunteers are trained to required standard, maintaining up to date records and ensuring the H&S and other legislation is adhered to at all times.
- To exercise confidentiality and discretion at all times in relation to the duties of the post and any information to which the post holder may have access, ensuring that the data protection act and Trust policies are adhered to.
- To work in a manner that respects the cultural diversity of our population and respects the human rights of individuals ensuring people are not discriminated against through age, sexual orientation, disability etc.
- To ensure that the recruitment of volunteers is inclusive and closely monitored to meet the needs of both the individual volunteers and the Trust.
- To plan recruitment in line with Trust and National priorities.
- To place VALE volunteers in areas appropriate to their individual and Trust needs and priorities in a timely and safe manner, ensuring that accurate information is given and records maintained.
- To work closely with the Anne Robson Trust, Palliative Care Services, Wards, Departments, and Clinics, to ensure that areas of greatest need are served by first and to promote the VALE services to all wards and departments.
- To work with staff who have direct contact with VALE volunteers to ensure that volunteers are valued and recognised as part of the team by all staff and that good practice standards are followed when working with volunteers and that they are utilised to their full potential.
- To take the lead in the retention of VALE volunteers through training, placing and supporting volunteers appropriately and supporting and recognising the contribution of volunteers.
- To carry out disciplinary interviews on volunteers and respond to volunteer grievances where necessary and in line with Trust policy
- To work as part of the Volunteer Services Team supporting agreed Trust Volunteer Service Objectives and contributing to other areas of volunteer provision across the Trust when required.
- To provide cover and support for other Volunteer Projects and services within the Trust when required.
- To be responsible for accurate recording of relevant data and monitoring and evaluating the delivery of the VALE service
- To maintain accurate records and a database of volunteer details to use for information, monitoring, evaluation and statistics required for the production of reports.
- As part of the Volunteer Services team promote and publicise the VALE service both internally and externally through mail shots, attendance at events, talks and displays
- To liaise with all levels of staff to ensure effective communication is maintained and that a framework is in place to ensure that VALE volunteers are inducted to areas and supported appropriately.
- To be responsible for the development of the service in line with Trust and National priorities to meet identified needs.
- To carry out risk assessments on, VALE volunteer roles and and reassess as necessary.
- To undertake thorough investigations should an incident or accident occur and provide a detailed report.
- To organise and deliver appropriate training in line with Trust Standards for volunteers and subsequent mandatory training updates refresher training as and when required.
- Undertake the specialised training and support provided by the Anne Robson Trust To further develop volunteers skills, experience and knowledge through access to appropriate training and development opportunities within their voluntary role
Job description
Job responsibilities
UHL are working in partnership with the Specialist End of Life Charity, the Anne Robson Trust to attract, recruit , train and manage a dedicated team of volunteers to support End of Life Care. To commence and establish a Volunteer at Lifes End (VALE) service working closely with the Anne Robson Trust, who will provide comprehensive training and support; and also to work closely with the palliative care service
- To ensure that volunteers are trained to required standard, maintaining up to date records and ensuring the H&S and other legislation is adhered to at all times.
- To exercise confidentiality and discretion at all times in relation to the duties of the post and any information to which the post holder may have access, ensuring that the data protection act and Trust policies are adhered to.
- To work in a manner that respects the cultural diversity of our population and respects the human rights of individuals ensuring people are not discriminated against through age, sexual orientation, disability etc.
- To ensure that the recruitment of volunteers is inclusive and closely monitored to meet the needs of both the individual volunteers and the Trust.
- To plan recruitment in line with Trust and National priorities.
- To place VALE volunteers in areas appropriate to their individual and Trust needs and priorities in a timely and safe manner, ensuring that accurate information is given and records maintained.
- To work closely with the Anne Robson Trust, Palliative Care Services, Wards, Departments, and Clinics, to ensure that areas of greatest need are served by first and to promote the VALE services to all wards and departments.
- To work with staff who have direct contact with VALE volunteers to ensure that volunteers are valued and recognised as part of the team by all staff and that good practice standards are followed when working with volunteers and that they are utilised to their full potential.
- To take the lead in the retention of VALE volunteers through training, placing and supporting volunteers appropriately and supporting and recognising the contribution of volunteers.
- To carry out disciplinary interviews on volunteers and respond to volunteer grievances where necessary and in line with Trust policy
- To work as part of the Volunteer Services Team supporting agreed Trust Volunteer Service Objectives and contributing to other areas of volunteer provision across the Trust when required.
- To provide cover and support for other Volunteer Projects and services within the Trust when required.
- To be responsible for accurate recording of relevant data and monitoring and evaluating the delivery of the VALE service
- To maintain accurate records and a database of volunteer details to use for information, monitoring, evaluation and statistics required for the production of reports.
- As part of the Volunteer Services team promote and publicise the VALE service both internally and externally through mail shots, attendance at events, talks and displays
- To liaise with all levels of staff to ensure effective communication is maintained and that a framework is in place to ensure that VALE volunteers are inducted to areas and supported appropriately.
- To be responsible for the development of the service in line with Trust and National priorities to meet identified needs.
- To carry out risk assessments on, VALE volunteer roles and and reassess as necessary.
- To undertake thorough investigations should an incident or accident occur and provide a detailed report.
- To organise and deliver appropriate training in line with Trust Standards for volunteers and subsequent mandatory training updates refresher training as and when required.
- Undertake the specialised training and support provided by the Anne Robson Trust To further develop volunteers skills, experience and knowledge through access to appropriate training and development opportunities within their voluntary role
Person Specification
Essential/Desirable
Essential
- GCSE English grade C or above (or Equivalent), NVQ Level 3 or equivalent experience, Knowledge of end of life care through study or experience
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
- Significant knowledge and experience of working in the NHS or a health and social care setting or voluntary sector organisation, Experience of working with volunteers, Experience of training and developing staff or volunteers, Knowledge of project management acquired through formal training or experience ? Experience of recruitment and selection ? Experience of building and maintaining relationships with partners and stakeholders
- Able to work effectively with people of all grades and professions, Excellent written and verbal communication skills,Tact and diplomacy, Maintain attention to detail under pressure, Experience of dealing with the public, Highly organised, Computer literate, Knowledge and understanding of managing volunteers, Knowledge of Good Practice working with volunteers, Knowledge and ability of training and developing others
- Ability to input and extrapolate data using databases and spread sheets Ability to lead, motivate and manage a team
- Planning and organisation skills with the ability to be adaptable, flexible and responsive to change organising rota's and day to day management , Able to take initiative and see tasks through to conclusion, Ability to lead and manage a project, Ability to teach and train others
Desirable
Desirable
- Adult Teaching Certificate C&G level 2 or equivalent
- Experience of managing volunteers
- Knowledge of issues affecting vulnerable people, Ability to undertake surveys or audits as necessary to own work
- Knowledge of NHS systems and procedures, Knowledge of Word, Access, Excel and PowerPoint
Essential
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs, Able to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others Ability to work without close supervision, Able to work flexibly outside working hours
- Ability to work without close supervision. Able to work flexibly outside working hours
Person Specification
Essential/Desirable
Essential
- GCSE English grade C or above (or Equivalent), NVQ Level 3 or equivalent experience, Knowledge of end of life care through study or experience
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
- Significant knowledge and experience of working in the NHS or a health and social care setting or voluntary sector organisation, Experience of working with volunteers, Experience of training and developing staff or volunteers, Knowledge of project management acquired through formal training or experience ? Experience of recruitment and selection ? Experience of building and maintaining relationships with partners and stakeholders
- Able to work effectively with people of all grades and professions, Excellent written and verbal communication skills,Tact and diplomacy, Maintain attention to detail under pressure, Experience of dealing with the public, Highly organised, Computer literate, Knowledge and understanding of managing volunteers, Knowledge of Good Practice working with volunteers, Knowledge and ability of training and developing others
- Ability to input and extrapolate data using databases and spread sheets Ability to lead, motivate and manage a team
- Planning and organisation skills with the ability to be adaptable, flexible and responsive to change organising rota's and day to day management , Able to take initiative and see tasks through to conclusion, Ability to lead and manage a project, Ability to teach and train others
Desirable
Desirable
- Adult Teaching Certificate C&G level 2 or equivalent
- Experience of managing volunteers
- Knowledge of issues affecting vulnerable people, Ability to undertake surveys or audits as necessary to own work
- Knowledge of NHS systems and procedures, Knowledge of Word, Access, Excel and PowerPoint
Essential
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs, Able to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others Ability to work without close supervision, Able to work flexibly outside working hours
- Ability to work without close supervision. Able to work flexibly outside working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
