Switchboard Operator
This job is now closed
Job summary
We are currently recruiting for 3 Switchboard Operators to work in our busy 24/7 Switchboard based at the below sites, with the below shift pattern:These are permanent vacancies:
- Mon - 2230-0800, Tue, Wed & Thu- 2200-0800, based at the Leicester Royal Infirmary - 37.50 Hour
- Wed & Thu - 1000-1600, Fri -1000-1630 and Sat 1430-2100, based at the Leicester Royal Infirmary - 25 Hour
- Mon - Fri - 1130-1630 - 25 Hour
The successful candidate will need to be a well-organised person with excellent interpersonal skills to work in our busy Switchboard. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused/Switchboard environment, together with GCSE English & Maths and accurate keyboard skills are essential. Working in a Switchboard/ Call Centre environment or similar is desirable, although not essential, as full training will be given.
The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members
Previous candidates need not apply.
Please be aware that this role does not offer sponsorship
For further details / informal visits contact:
Mayur Kachela, Customer Service Centre Manager, on 07500 982862.
Main duties of the job
The successful candidate will need to be a well-organised person with excellent interpersonal skills to work in our busy Switchboard. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused/Switchboard environment, together with GCSE English & Maths and accurate keyboard skills are essential. Working in a Switchboard/ Call Centre environment or similar is desirable, although not essential, as full training will be given.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Details
Date posted
05 April 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
358-6170051-E&F
Job locations
Leicester Royal Infirmary and Glenfield Hospital
Infirmary Square
Leicester
LE1 5WW
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary and Glenfield Hospital
Infirmary Square
Leicester
LE1 5WW
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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