Job summary
Clinical Genetics at UHL covers Leicestershire, Northamptonshire and Rutland. With 5 Consultants and over 10 Genetics Counsellors we are a busy service.
We are looking to recruit two administration assistants to work within our department, focusing predominantly on the facilitation of patient pathways, clinical correspondence and distribution of tests and information leaflets to patients and other service users. There will also be some face to face and telephone clinics to help out with too.
In addition to using the central UHL Trust computer systems, we also have a bespoke genetics system and national data submissions and targets.
Full training and support will be provided. For more information please get in touch with us.
Main duties of the job
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To be responsible for transferring and scanning clinic case notes onto electronic notes system.
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To ensure all patient records are maintained and updated when necessary on the genetics system.
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To help facilitate patient letters through the DIT3 system for the service.
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Managing patient details on both HISS and SHIRE.
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Booking initial and follow-up appointments for patients.
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Dealing with telephone enquiries from patients and other external organizations.
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Be responsible for implementing national, regional and local initiatives relating to performance targets and comply with The Patient Access & Data Management Policy.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all: - we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
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To manage Clinical Genetics administrative work from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff.
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To be responsible for the processes involved in the administration of our patient pathways. From initial referral to patient attendance and finally discharge from clinic.
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To work closely with team members including clinicians, counselling, secretarial and medical staff.
please see job description/person specification for further details on the role
Job description
Job responsibilities
-
To manage Clinical Genetics administrative work from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff.
-
To be responsible for the processes involved in the administration of our patient pathways. From initial referral to patient attendance and finally discharge from clinic.
-
To work closely with team members including clinicians, counselling, secretarial and medical staff.
please see job description/person specification for further details on the role
Person Specification
Training & Qualifications
Essential
- English Language GCSE Grade C or equivalent work, demonstrated through working life, skills and knowledge
- Ability to use a keyboard to RSA standard or equivalent demonstrated through working life, skills and knowledge
Experience
Essential
- Experience of working in an Admin role
- Customer Care Skills and experience of working with the general public on a face to face basis and over the telephone
- Experience of working to strict deadlines
Desirable
- Knowledge of hospital systems and booking procedures
Communication
Essential
- Good communication skills
- Ability to work independently and as part of a team
Analytical and Judgement skill
Essential
- Demonstrate the ability to work accurately and pay attention to detail
- Ability to demonstrate an understanding of Data Protection principles and maintain confidentiality at all times
- Ability to prioritise workload
Person Specification
Training & Qualifications
Essential
- English Language GCSE Grade C or equivalent work, demonstrated through working life, skills and knowledge
- Ability to use a keyboard to RSA standard or equivalent demonstrated through working life, skills and knowledge
Experience
Essential
- Experience of working in an Admin role
- Customer Care Skills and experience of working with the general public on a face to face basis and over the telephone
- Experience of working to strict deadlines
Desirable
- Knowledge of hospital systems and booking procedures
Communication
Essential
- Good communication skills
- Ability to work independently and as part of a team
Analytical and Judgement skill
Essential
- Demonstrate the ability to work accurately and pay attention to detail
- Ability to demonstrate an understanding of Data Protection principles and maintain confidentiality at all times
- Ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
