Job summary
Telephone triage is a phoneline available to pregnant and postnatal women under the care of UHL for advice and guidance, and for signposting to the most appropriate services dependent on their concern and clinical need. You will provide a comprehensive telephone dedicated triage service, for patients requiring advice and guidance providing appropriate information or referrals, as per the agreed protocols.
Working patterns Early/Late/Twilight. Long shifts also possible.
If you are able to meet the challenge of delivering high standards of care, ensuring that each family's journey to parenthood is an individualized experience, we would love you to join our team!
You must hold UK NMC midwifery registration. You will be expected to be able to show evidence of current practice/updating.
Advert may close early due to number of applications submitted.
Main duties of the job
- To provide a comprehensive triage service, for patients requiring advice and guidance providing appropriate information or referrals, as per the agreed protocols.
- To maintain clear, concise and accurate documentation within the systems provided.
- To ensure that any necessary arrangements for specimen follow up or care of the patient are completed prior to the end of the shift.
- To maintain effective communication/referral links with multidisciplinary teams to the benefit of the service users.
- To promote high standards of patient care by the application of a systematic triage approach and undertake comprehensive holistic assessments of person centered care needs.
- To maintain the confidentiality of matters relating to patients and patient care in accordance with the guidelines.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience
Job description
Job responsibilities
- To provide a comprehensive triage service, for patients requiring advice and guidance providing appropriate information or referrals, as per the agreed protocols.
- To maintain clear, concise and accurate documentation within the systems provided.
- To ensure that any necessary arrangements for specimen follow up or care of the patient are completed prior to the end of the shift.
- To maintain effective communication/referral links with multidisciplinary teams to the benefit of the service users.
- To promote high standards of patient care by the application of a systematic triage approach and undertake comprehensive holistic assessments of person centered care needs.
- To maintain the confidentiality of matters relating to patients and patient care in accordance with the guidelines.
- Undertake any other duties reasonably falling within the nature of this post.
Job description
Job responsibilities
- To provide a comprehensive triage service, for patients requiring advice and guidance providing appropriate information or referrals, as per the agreed protocols.
- To maintain clear, concise and accurate documentation within the systems provided.
- To ensure that any necessary arrangements for specimen follow up or care of the patient are completed prior to the end of the shift.
- To maintain effective communication/referral links with multidisciplinary teams to the benefit of the service users.
- To promote high standards of patient care by the application of a systematic triage approach and undertake comprehensive holistic assessments of person centered care needs.
- To maintain the confidentiality of matters relating to patients and patient care in accordance with the guidelines.
- Undertake any other duties reasonably falling within the nature of this post.
Person Specification
Training and qualifications
Essential
- Registered Midwife
- UK NMC registration
- Evidence on continuing professional development
Desirable
Experience
Essential
- RM at Band 6 Level
- Clinical experience of assessment unit and telephone assessment
- Experience of MDT working
Desirable
- Experience of conflict management
Communication & Relationship skills
Essential
- Ability to demonstrate excellent communication skills
- Effective negotiation skills
Desirable
- Participation in formal or informal teaching
Skills
Essential
- Ability to prioritize workload / Organisational Skills
- Recognizes own limitations
Desirable
- Demonstrates understanding of current issues relating to maternity and NHS
Person Specification
Training and qualifications
Essential
- Registered Midwife
- UK NMC registration
- Evidence on continuing professional development
Desirable
Experience
Essential
- RM at Band 6 Level
- Clinical experience of assessment unit and telephone assessment
- Experience of MDT working
Desirable
- Experience of conflict management
Communication & Relationship skills
Essential
- Ability to demonstrate excellent communication skills
- Effective negotiation skills
Desirable
- Participation in formal or informal teaching
Skills
Essential
- Ability to prioritize workload / Organisational Skills
- Recognizes own limitations
Desirable
- Demonstrates understanding of current issues relating to maternity and NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
