Switchboard Operator

Job summary

We are currently recruiting for three Switchboard Operators to work in our busy 24/7 Switchboard based at the Leicester Royal Infirmary.

These are permanent vacancies and the hours are listed below:

Vacancy 1: Sat & Sun - 1300-2100

Vacancy 2: Wed, Thu, Fri - 0900-1700 and Sat & Sun - 0800-1600

The successful candidates will need to be a well-organised person with excellent interpersonal skills to work in our busy Switchboard. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused/Switchboard environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 1 years' experience in a Switchboard/ Call Centre environment or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.

For further details / informal visits contact:

Mayur Kachela, Customer Service Centre Manager, on 07500 982862.

Main duties of the job

• To provide a comprehensive service for receiving and initiating calls from external and internal sources, be competent in operating an AC-Win PC Based Console/or similar system.
• Efficient processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area.
• Carrying out all emergency procedures relating to any hospital alerts/alarms i.e. cardiac arrest, equipment alarms, major incidents, fire alerts, security/police response and any other emergencies that may arise. At all times working within job role following Trust policies and procedures.
• Fault Reporting: Issue and record replacement of telephone handsets when extension faults occur.
• To arrange for the exchange of bleeps when medical staff change disciplines etc. and record details within relevant documentation

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square, Leicester, LE1 5WW

Leicester

LE1 5WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square, Leicester, LE1 5WW

Leicester

LE1 5WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

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