Job summary
To provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust.
To operate a telephone switchboard and associated communication systems as required. To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. At all times providing a polite and courteous telephone manner when receiving and re-directing calls.
Main duties of the job
- To provide a comprehensive service for receiving and initiating calls from external and internal sources, be competent in operating an AC-Win PC Based Console/or similar system.
- Efficient processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area.
- Carrying out all emergency procedures relating to any hospital alerts/alarms i.e. cardiac arrest, equipment alarms, major incidents, fire alerts, security/police response and any other emergencies that may arise. At all times working within job role following Trust policies and procedures.
- Fault Reporting: Issue and record replacement of telephone handsets when extension faults occur.
- To arrange for the exchange of bleeps when medical staff change disciplines etc. and record details within relevant documentation
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
We are currently recruiting for three Switchboard Operators to work in our busy 24/7 Switchboard based at the Leicester Royal Infirmary.
These are permanent vacancies and the hours are listed below:
V1
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Total Hours
0
0
0
0
0
0800-1600
0800-1600
15
V2
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Total Hours
0
0
0
0
0
1300-2100
1300-2100
15
V3
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Total Hours
0
0
0900-1700
0900-1700
0900-1700
0800-1600
0800-1600
37.5
The successful candidates will need to be a well-organised person with excellent interpersonal skills to work in our busy Switchboard. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused/Switchboard environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 1 years experience in a Switchboard/ Call Centre environment or similar is desirable, although not essential, as full training will be given.
The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.
For further details / informal visits contact:
Mayur Kachela, Customer Service Centre Manager, on 07500 982862.
Job description
Job responsibilities
We are currently recruiting for three Switchboard Operators to work in our busy 24/7 Switchboard based at the Leicester Royal Infirmary.
These are permanent vacancies and the hours are listed below:
V1
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Total Hours
0
0
0
0
0
0800-1600
0800-1600
15
V2
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Total Hours
0
0
0
0
0
1300-2100
1300-2100
15
V3
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Total Hours
0
0
0900-1700
0900-1700
0900-1700
0800-1600
0800-1600
37.5
The successful candidates will need to be a well-organised person with excellent interpersonal skills to work in our busy Switchboard. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused/Switchboard environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 1 years experience in a Switchboard/ Call Centre environment or similar is desirable, although not essential, as full training will be given.
The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.
For further details / informal visits contact:
Mayur Kachela, Customer Service Centre Manager, on 07500 982862.
Person Specification
Customer Service
Essential
Desirable
Customer Service
Essential
Desirable
Customer Service
Essential
Desirable
Customer Service
Essential
Desirable
Person Specification
Customer Service
Essential
Desirable
Customer Service
Essential
Desirable
Customer Service
Essential
Desirable
Customer Service
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
