Job summary
As an Enhanced Observation Patient Health Care Support Worker, you will be vital in delivering personalised care and support to our patients.
You will work closely with individuals who require one-on-one assistance, ensuring their physical, emotional, and psychological needs are met with compassion and empathy.
This position offers a unique opportunity to make a meaningful impact on patient's experience in the hospital.
Main duties of the job
- To facilitate appropriate activities for a caseload of patients on specified wards within UHL who have been identified as having confirmed or suspected dementia , experiencing a delirium. or challenging behaviour. This will include working with individual patients and organising group activities
- Use de-escalation techniques
- To support patients with Activities of Daily Living which will include washing and dressing, toileting, nutrition and hydration
- To provide practice based training and support to staff and volunteers in delivering meaningful activities to patients
- To work with Multi-Disciplinary Team and carers to ensure that activity provision meets the identified needs of the patient
- To feedback observations of patients' involvement in activities to members of the multidisciplinary team.
- To liaise with carers, outside agencies, volunteers, hospitals and community resources etc. as appropriate to ward activity provision maintaining a professional manner at all times
- To support and encourage ward staff to organise appropriate activities in addition to those provided by the meaningful activities staff
- To undertake administrative and organisational tasks
- To be responsible for ensuring a safe working environment conducive to providing meaningful activities and distraction therapies
- To order and document resources required to carry out meaningful activities and ensure immediate access is available for ward staff and volunteers where necessary
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
Job description
Job responsibilities
Quality
- Use a person centred approach to support a person experiencing challenging behaviour to have access to activities which enhance their wellbeing
- Ensure good communication with nursing staff prior to all activities to ensure any risks are identified and to raise any concerns noted appropriately
- Ensure that duties are not undertaken if they are beyond the competence of the post holders level of experience or qualification
- To be able to utilise feedback mechanisms and create evidence to promote the service
- To assist in monitoring and evaluating the service as directed to provide feedback and statistical data to inform future development of the service
Maintaining a Safe Environment
- Take responsibility for maintaining own and others health, safety and security
- Ensure own actions assist with maintaining best practice and standards for Better Health
- Carry out Duties in Accordance with The Health and Safety At work Act 1971
- Move and handle patients in ways that promote the health of the patient, healthcare team and self and are consistent with legislation
- Assist with the maintenance of a clean and safe environment, adhering to infection control procedures and best practice
- Assist and maintain a safe and hazard-free area of work
- Act in a professional manner and adhere to UHL uniform policy
People
- Support members of the multidisciplinary team and volunteers to engage with people living with dementia and/or delirium / challenging behaviours
- Ensure that activities are provided in a culturally sensitive manner
Performance & Operations
- Complete accurate documentation which highlights the engagement you have had with the patient.
- To have an awareness of and promote all initiatives to support the wellbeing of older people across Leicesters Hospitals
- Ensure that allocated equipment and materials are correctly stored, maintained and cleaned in line with infection prevention and health and safety procedures
- Ensure that all appropriate service meetings, supervision and in-service training sessions are attended
Job description
Job responsibilities
Quality
- Use a person centred approach to support a person experiencing challenging behaviour to have access to activities which enhance their wellbeing
- Ensure good communication with nursing staff prior to all activities to ensure any risks are identified and to raise any concerns noted appropriately
- Ensure that duties are not undertaken if they are beyond the competence of the post holders level of experience or qualification
- To be able to utilise feedback mechanisms and create evidence to promote the service
- To assist in monitoring and evaluating the service as directed to provide feedback and statistical data to inform future development of the service
Maintaining a Safe Environment
- Take responsibility for maintaining own and others health, safety and security
- Ensure own actions assist with maintaining best practice and standards for Better Health
- Carry out Duties in Accordance with The Health and Safety At work Act 1971
- Move and handle patients in ways that promote the health of the patient, healthcare team and self and are consistent with legislation
- Assist with the maintenance of a clean and safe environment, adhering to infection control procedures and best practice
- Assist and maintain a safe and hazard-free area of work
- Act in a professional manner and adhere to UHL uniform policy
People
- Support members of the multidisciplinary team and volunteers to engage with people living with dementia and/or delirium / challenging behaviours
- Ensure that activities are provided in a culturally sensitive manner
Performance & Operations
- Complete accurate documentation which highlights the engagement you have had with the patient.
- To have an awareness of and promote all initiatives to support the wellbeing of older people across Leicesters Hospitals
- Ensure that allocated equipment and materials are correctly stored, maintained and cleaned in line with infection prevention and health and safety procedures
- Ensure that all appropriate service meetings, supervision and in-service training sessions are attended
Person Specification
Training and qualifications
Essential
- Level 2 English or equivalent
- Level 2 maths or equivalent
- NVQ 3 qualification in health/ social care or equivalent
- oEvidence of relevant study days/courses undertaken
Desirable
- Basic IT skills
- Dementia Champion or similar additional training
- Care Certificate
- Demonstrates a commitment to further learning and personal development
Experience
Essential
- Experience of working with older people and people living with dementia
- oExperience of facilitating meaningful activities on one to one basis or in groups
Desirable
- Experience of working in an acute hospital setting
- Delivered training to others
Communication and relationship skills
Essential
- Professional attitude
- Demonstrates effective written, verbal and non-verbal communication skills
- Ability to adapt communication style to support a person living with dementia
- Enthusiastic and able to motivate others
- Able to establish and maintain staff and client relationships
Desirable
- Awareness of own development needs and continuing personal and professional development
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Analytical and Judgement skills
Essential
- Recognises own limitations and awareness of when to seek help
- Able to work to problem solve on own initiative and organise own time effectively
Desirable
- Awareness of risk assessment
Planning and organisation skills
Essential
- Organisational skills
- Ability to be adaptable and flexible and respond to changing demands
- Experience of working independently
- Experience of planning activities and awareness of practical and safety considerations
Desirable
- Ability to prioritise own caseload
Person Specification
Training and qualifications
Essential
- Level 2 English or equivalent
- Level 2 maths or equivalent
- NVQ 3 qualification in health/ social care or equivalent
- oEvidence of relevant study days/courses undertaken
Desirable
- Basic IT skills
- Dementia Champion or similar additional training
- Care Certificate
- Demonstrates a commitment to further learning and personal development
Experience
Essential
- Experience of working with older people and people living with dementia
- oExperience of facilitating meaningful activities on one to one basis or in groups
Desirable
- Experience of working in an acute hospital setting
- Delivered training to others
Communication and relationship skills
Essential
- Professional attitude
- Demonstrates effective written, verbal and non-verbal communication skills
- Ability to adapt communication style to support a person living with dementia
- Enthusiastic and able to motivate others
- Able to establish and maintain staff and client relationships
Desirable
- Awareness of own development needs and continuing personal and professional development
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Analytical and Judgement skills
Essential
- Recognises own limitations and awareness of when to seek help
- Able to work to problem solve on own initiative and organise own time effectively
Desirable
- Awareness of risk assessment
Planning and organisation skills
Essential
- Organisational skills
- Ability to be adaptable and flexible and respond to changing demands
- Experience of working independently
- Experience of planning activities and awareness of practical and safety considerations
Desirable
- Ability to prioritise own caseload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
