Job summary
JOB TITLE: Imaging Patient Pathway Co-ordinator
BAND: Band 3 (£22,816-£24,336)
BASE: LRI, LGH and GH
HOURS: 37.5
REPORTS TO: Administration Team Leader
ACCOUNTABLE TO: Service Manager
An exciting opportunity has arisen for a Patient Pathway Co-ordinator working within Imaging Services at UHL.
We are looking for a capable and adaptable individual to join our friendly team in this interesting and varied role. You will be responsible for co-ordinating the patient pathway, booking radiology appointments and ensuring that Referral to Treatment Pathways are managed appropriately. You will be a well-organised, self-motivated individual with good communication skills, who enjoys working as part of a team.
Main duties of the job
The Imaging Services covers a wide variety of clinical departments; sub-specialities who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery. Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI.
University Hospitals of Leicester have fantastic opportunities for ambitious individuals to join one of the biggest and busiest NHS Trusts in the country. Serving the one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future career.
UHL has one of the largest Imaging departments in the NHS; a medical speciality that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
o We focus on what matters most
o We treat others how we would like to be treated
o We are passionate and creative in our work
o We do what we say we are going to do
o We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
- Proactively managing inpatient/outpatient waiting lists inliaison with the responsible Consultant Radiologist, andsubspecialty groups.
- Manage and prioritise own workload on a day to daybasis, which requires using ones own initiative as well asproblem solving.
- Waiting list management of inpatient/outpatient, daycase and diagnostic activity to ensure local and national.targets are met in line with Trust and National policy forRTT, DM01 and Cancer Wait Times.
- To provide a courteous and professional service at alltimes with respect to communication to patients, colleagues and service users.
- Ensure confidentiality of patients records andinformation is maintained at all times.
Please see attached job description for more information.
Job description
Job responsibilities
- Proactively managing inpatient/outpatient waiting lists inliaison with the responsible Consultant Radiologist, andsubspecialty groups.
- Manage and prioritise own workload on a day to daybasis, which requires using ones own initiative as well asproblem solving.
- Waiting list management of inpatient/outpatient, daycase and diagnostic activity to ensure local and national.targets are met in line with Trust and National policy forRTT, DM01 and Cancer Wait Times.
- To provide a courteous and professional service at alltimes with respect to communication to patients, colleagues and service users.
- Ensure confidentiality of patients records andinformation is maintained at all times.
Please see attached job description for more information.
Person Specification
Commitment to Trust Values and behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values & Behaviours
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent, including English and Mathematics
- Experience of Excel or Power point
Desirable
- Experience with NHS Systems and Procedures
Experience
Essential
- Proven administration experience with a working knowledge of waiting list procedures
- Diary Management
- Experience of dealing with patients/customers
- Demonstrate an understanding and ability to effectively co-ordinate the administration of a complex care pathway
- Effective communication skills at all levels
- To be able to communicate effectively in emotive situations, giving clear concise information to patients
- Demonstrate Tact & Diplomacy
Desirable
- Proven experience working in a large complex organisation
- Medical administration experience, including elective and in-patient waiting list management against both Local and National Targets.
- An understanding of Medical Terminology
Communication and Relationship Skills
Essential
- Effective Communication skills at all levels.
- Ability to communicate effectively in emotive situations, giving clear and concise information to patients
- Demonstrate Tact & Diplomacy
- Ability to communicate effectively with medical staff who have competing demands on your time.
Desirable
- Exposure to dealing with complaints
Analytical & Judgement Skills
Essential
- Able to act on own initiative
- Ability to work without close supervision to ensure the effective management of patients with both Local and National Targets
Planning & Organisational Skills
Essential
- Planning and organisational skills with the ability to prioritise schedules and workloads
- Demonstrate the ability to plan patient care along the prescribed pathway within the agreed timescales
Physical Skills
Essential
- Ability to use a computer and other office equipment
Person Specification
Commitment to Trust Values and behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values & Behaviours
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent, including English and Mathematics
- Experience of Excel or Power point
Desirable
- Experience with NHS Systems and Procedures
Experience
Essential
- Proven administration experience with a working knowledge of waiting list procedures
- Diary Management
- Experience of dealing with patients/customers
- Demonstrate an understanding and ability to effectively co-ordinate the administration of a complex care pathway
- Effective communication skills at all levels
- To be able to communicate effectively in emotive situations, giving clear concise information to patients
- Demonstrate Tact & Diplomacy
Desirable
- Proven experience working in a large complex organisation
- Medical administration experience, including elective and in-patient waiting list management against both Local and National Targets.
- An understanding of Medical Terminology
Communication and Relationship Skills
Essential
- Effective Communication skills at all levels.
- Ability to communicate effectively in emotive situations, giving clear and concise information to patients
- Demonstrate Tact & Diplomacy
- Ability to communicate effectively with medical staff who have competing demands on your time.
Desirable
- Exposure to dealing with complaints
Analytical & Judgement Skills
Essential
- Able to act on own initiative
- Ability to work without close supervision to ensure the effective management of patients with both Local and National Targets
Planning & Organisational Skills
Essential
- Planning and organisational skills with the ability to prioritise schedules and workloads
- Demonstrate the ability to plan patient care along the prescribed pathway within the agreed timescales
Physical Skills
Essential
- Ability to use a computer and other office equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
