Job summary
Transplant Clinic Co-ordinator - Band 2
If you are friendly, well organised and enjoy working with the public this could be the job for you.
We are looking for a self-motivated individual to support our existing team of clinic and waiting list co-ordinators based at the Leicester General.
You will sometimes need to be flexible with your hours to ensure clinics are adequately covered when staff are on annual leave.
Minimum requirements are a good general education, 6 months clerical experience and keyboard skills. Previous NHS experience and knowledge of HISS would be useful but not essential.
For further information or an informal chat please contact Tracey Goddard, Admin Team Leader, Leicester General Hospital on 258 4196.
Main duties of the job
The post holder will be responsible for ensuring the effective day to day administration andco-ordination of clerical procedures concerning outpatient clinics and in-patientadmissions in the Division in line with National Policy and locally agreed guidelines.
Specifically, the post holder will ensure that departmental systems and Division wide working practices involving the management of outpatient keep pace with organizational development activities.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 14,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)
Job description
Job responsibilities
- To register new patient referrals on HISS within 24 hours.
- To be responsible for giving out referrals to relevant consultants for grading
- To be responsible for ensuring patients are put on to relevant consultants waiting list and appropriate letters are sent out in keeping with Trust Policy
- To be responsible for liaising with consultants for urgent/two week wait appointments.
- To be aware of any overseas visitor or private patients that are referred and notifying relevant department
- To ensure that all patients are booked for relevant consultants when making appointment
- To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present
- Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested
- Ensure that all other tests and investigations are present in the hospital notes prior to the patients appointment
- Search and request all missing notes in line with Division Guidelines
- Request any foreign notes well in advance of the patients appointment date
- Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics
- Responsible for queries and enquiries regarding appointments.
- To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation
- Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly
- To ensure that HRG sheets are completed with correct procedure codes
- To deal efficiently diagnostic test request forms
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems
- To ensure that case note tracking is complete and accurate.
For further details / informal visits contact:
Name
Tracey Goddard
Job description
Job responsibilities
- To register new patient referrals on HISS within 24 hours.
- To be responsible for giving out referrals to relevant consultants for grading
- To be responsible for ensuring patients are put on to relevant consultants waiting list and appropriate letters are sent out in keeping with Trust Policy
- To be responsible for liaising with consultants for urgent/two week wait appointments.
- To be aware of any overseas visitor or private patients that are referred and notifying relevant department
- To ensure that all patients are booked for relevant consultants when making appointment
- To locate all patient records and prepare them for the clinic in line with Directorate Guidelines ensuring appropriate patient correspondence is present
- Prepare a pulling list from the HISS system at least 2 weeks in advance and inform the Imaging department of all x-rays that need to be requested
- Ensure that all other tests and investigations are present in the hospital notes prior to the patients appointment
- Search and request all missing notes in line with Division Guidelines
- Request any foreign notes well in advance of the patients appointment date
- Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics
- Responsible for queries and enquiries regarding appointments.
- To offer a reception service to the patients on clinic utilising the HISS system to document their arrival and their outcome at the end of their consultation
- Ensure accurate patient demographic information is sought at the clinic appointment and that both the hospital notes and HISS system are updated accordingly
- To ensure that HRG sheets are completed with correct procedure codes
- To deal efficiently diagnostic test request forms
- To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems
- To ensure that case note tracking is complete and accurate.
For further details / informal visits contact:
Name
Tracey Goddard
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
- Literacy & Numerical Skills
- Proficient in the use of one or more computer systems
Desirable
- Experience in HISS / Electronic Referral Systems
Experience
Essential
- Previous knowledge of working in an office environment
- Ability to organise/ prioritises work.
- Proven Customer Service Skills
Communication and relationships
Essential
- Excellent verbal, written and presentation skills
- Dealing directly with the general public.
- Ability to work both as a team member and on own initiative.
- Able to demonstrate a flexible and positive attitude in team environment
Desirable
- Demonstrated ability to deal with conflict
Planning & organisation skills
Essential
- Ability to prioritise and to deliver to short deadlines
- Attention to detail
- Demonstrates ability to work under pressure
Analytical & Judgement skills
Essential
- Understanding of Data Protection and Confidentiality priniciples
- Demonstrates a flexible and adaptable approach to work
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
- Literacy & Numerical Skills
- Proficient in the use of one or more computer systems
Desirable
- Experience in HISS / Electronic Referral Systems
Experience
Essential
- Previous knowledge of working in an office environment
- Ability to organise/ prioritises work.
- Proven Customer Service Skills
Communication and relationships
Essential
- Excellent verbal, written and presentation skills
- Dealing directly with the general public.
- Ability to work both as a team member and on own initiative.
- Able to demonstrate a flexible and positive attitude in team environment
Desirable
- Demonstrated ability to deal with conflict
Planning & organisation skills
Essential
- Ability to prioritise and to deliver to short deadlines
- Attention to detail
- Demonstrates ability to work under pressure
Analytical & Judgement skills
Essential
- Understanding of Data Protection and Confidentiality priniciples
- Demonstrates a flexible and adaptable approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
