University Hospitals of Leicester NHS Trust

Combined Service Coordinator

This job is now closed

Job summary

JOB TITLE: Combined Service Coordinator

BAND: 2

BASE: Your primary base will be one of the 3 UHL sites , however travelbetween UHL's hospital sites maybe required. UHL Hopper bus provided for travel if required.

HOURS: 22hrs

REPORTS TO: Administration Managers

ACCOUNTABLE TO: CMG General Manager

Are you a warm, friendly and approachable person who understands the impact of what you do? Are you excited aboutbeing part of a very friendly and dynamic team? We are looking to appoint outstanding individuals with effective interpersonal skills who can be empathic to both patients and colleagues and have a real drive for commitment to customer service.

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team

You will co-ordinate and manage the reception, appointments service and audio and direct dictation of clinical reports, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.

Previous experience in a healthcare setting would be an advantage however not essential as full training will be provided, we encourage applications from all backgrounds.

Make this your golden opportunity for an interesting and rewarding career in the NHS.

Main duties of the job

The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.

UHL has one of the largest Imaging departments in the NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.

The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.

Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centers.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work togethe

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

Date posted

11 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

358-5596811-CSI-EXT

Job locations

UHL

Leicester General Hospital

Gwendolen Rd, Leicester

LE5 1WW

Job description

Job responsibilities

To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner
Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion
Receive and open incoming post for your core service taking appropriate action as necessary.
Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate.
Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer

Job description

Job responsibilities

To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner
Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion
Receive and open incoming post for your core service taking appropriate action as necessary.
Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate.
Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer

Person Specification

Education/Qualifications

Essential

Educated to at least Grade C/4 in English and Maths

Knowledge

Essential

Clear understanding of the Data Protection Act

Desirable

Understanding of Radiology IT systems in place
Awareness of Medical Terminology

IT skills and knowledge

Essential

IT knowledge and experience of using multiple IT systems

Desirable

UHL hospital system experience

Excellent communication skills

Essential

Communication skills evidenced in application

Organisation and Initiative

Essential

Pays close attention to detail
Able to prioritise workload to meet deadlines
Able to work under pressure

Desirable

Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected

Person Specification

Education/Qualifications

Essential

Educated to at least Grade C/4 in English and Maths

Knowledge

Essential

Clear understanding of the Data Protection Act

Desirable

Understanding of Radiology IT systems in place
Awareness of Medical Terminology

IT skills and knowledge

Essential

IT knowledge and experience of using multiple IT systems

Desirable

UHL hospital system experience

Excellent communication skills

Essential

Communication skills evidenced in application

Organisation and Initiative

Essential

Pays close attention to detail
Able to prioritise workload to meet deadlines
Able to work under pressure

Desirable

Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

UHL

Leicester General Hospital

Gwendolen Rd, Leicester

LE5 1WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

UHL

Leicester General Hospital

Gwendolen Rd, Leicester

LE5 1WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)