Job summary
Clinical Genetics at UHL covers Leicestershire, Northamptonshire and Rutland. With 5 Consultants and over 10 Genetics Counsellors we are a busy service.
We are looking to recruit a clinic coordinator to work within our admin team focusing predominantly on the facilitation of face to face and telephone clinics as well as clinical correspondence and distribution of tests and information leaflets to patients and other service users.
In addition to using the central UHL Trust computer systems, we also have a bespoke genetics system and national data submissions and targets.
Full training and support will be provided. For more information please get in touch with us.
Main duties of the job
- To be responsible for transferring and scanning clinic case notes onto electronic notes system.
- To ensure all patient records are maintained and updated when necessary on the genetics system
- Managing patient details on both HISS and SHIRE.
- Booking initial and follow-up appointments for patients.
- Dealing with telephone enquiries from patients and other external organizations.
- Be responsible for implementing national, regional and local initiatives relating to performance targets and comply with The Patient Access & Data Management Policy.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
To manage Clinical Genetics clinics from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff. To be responsible for the efficient administration of outpatient appointments. From initial referral to patient attendance and finally discharge from clinic. To work closely with team members including clinicians, counselling, secretarial and medical staff.
Job description
Job responsibilities
To manage Clinical Genetics clinics from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff. To be responsible for the efficient administration of outpatient appointments. From initial referral to patient attendance and finally discharge from clinic. To work closely with team members including clinicians, counselling, secretarial and medical staff.
Person Specification
Training & Qualifications
Essential
- English Language GCSE Grade C or equivalent work, demonstrated through working life, skills and knowledge
- Ability to use a keyboard to RSA standard or equivalent demonstrated through working life, skills and knowledge
Experience
Essential
- Experience of working in an Admin role
- Customer Care Skills and experience of working with the general public on a face to face basis and over the telephone
- Experience of working to strict deadlines
Desirable
- Knowledge of hospital systems and booking procedures
Communication
Essential
- Good communication skills
- Ability to work independently and as part of a team
Analytical and Judgement skill
Essential
- Demonstrate the ability to work accurately and pay attention to detail
- Ability to demonstrate an understanding of Data Protection principles and maintain confidentiality at all times
- Ability to prioritise workload
Person Specification
Training & Qualifications
Essential
- English Language GCSE Grade C or equivalent work, demonstrated through working life, skills and knowledge
- Ability to use a keyboard to RSA standard or equivalent demonstrated through working life, skills and knowledge
Experience
Essential
- Experience of working in an Admin role
- Customer Care Skills and experience of working with the general public on a face to face basis and over the telephone
- Experience of working to strict deadlines
Desirable
- Knowledge of hospital systems and booking procedures
Communication
Essential
- Good communication skills
- Ability to work independently and as part of a team
Analytical and Judgement skill
Essential
- Demonstrate the ability to work accurately and pay attention to detail
- Ability to demonstrate an understanding of Data Protection principles and maintain confidentiality at all times
- Ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
