Job summary
The Volunteer Facilitator will need to be able to recruit, motivate and support volunteers to offer a full range of support services to improve the patient experience both whilst in hospital and to prepare for discharge. They will need to form good working relationships with Ward/Department Staff and Multidisciplinary Team: and promote the role of Volunteer Champion.
Main duties of the job
To recruit, support and retain a team of volunteers in supporting patients in a number of different ways within Wards and Departments across the hospital sites
To provide basic training and support for volunteers in delivering safe and appropriate services for patients.
To work with staff in all relevant areas to maximise the potential of all volunteers in the provision of support service for patients.
This post will include multi ward and Clinic working and will based in the Volunteer Services Team.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that it is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
The detailed job description and main responsibilities are included as an attachment to this advert.
Job description
Job responsibilities
- Recruit, motivate, support and retain a team of volunteers across the Trust to deliver the services required
- Evaluate and collate information in order for volunteers to be utilised to their full potential in the ward setting and Clinics.
- Ensure that appropriate volunteer support is available to meet the needs of patients on the wards and Clinics
- Ensure that staff are aware and feel confident in utilising the skills of volunteers to support patients on their ward and Clinics
- Ensure that volunteers receive appropriate training in all aspects of their role
- Ensure that support and interaction is provided in a culturally sensitive manner
- Ensure that allocated equipment and materials are correctly stored, maintained and cleaned in line with infection prevention and health and safety procedures
- Ensure good communication with nursing staff to ensure any risks are identified
- Ensure own competence is maintained using the Personal Development Process, to assess and develop role and responsibility
- Ensure that the supervision process is used to reflect and review practice.
- Ensure that duties are not undertaken if they are beyond the competence of the post holders level of experience or qualification.
- Ensure that duties are undertaken in line with Team Standards
- Ensure that appropriate service meetings and in service training sessions are attended.
- To assist in monitoring and evaluating the service as directed to provide feedback and statistical data to inform future development of the service
Job description
Job responsibilities
- Recruit, motivate, support and retain a team of volunteers across the Trust to deliver the services required
- Evaluate and collate information in order for volunteers to be utilised to their full potential in the ward setting and Clinics.
- Ensure that appropriate volunteer support is available to meet the needs of patients on the wards and Clinics
- Ensure that staff are aware and feel confident in utilising the skills of volunteers to support patients on their ward and Clinics
- Ensure that volunteers receive appropriate training in all aspects of their role
- Ensure that support and interaction is provided in a culturally sensitive manner
- Ensure that allocated equipment and materials are correctly stored, maintained and cleaned in line with infection prevention and health and safety procedures
- Ensure good communication with nursing staff to ensure any risks are identified
- Ensure own competence is maintained using the Personal Development Process, to assess and develop role and responsibility
- Ensure that the supervision process is used to reflect and review practice.
- Ensure that duties are not undertaken if they are beyond the competence of the post holders level of experience or qualification.
- Ensure that duties are undertaken in line with Team Standards
- Ensure that appropriate service meetings and in service training sessions are attended.
- To assist in monitoring and evaluating the service as directed to provide feedback and statistical data to inform future development of the service
Person Specification
Training and Qualification
Essential
- GCSE English or equivalent
- NVQ2 qualification in health/social care or equivalent
Desirable
- dementia champion
- care certificate
- youth work qualification
Experience
Essential
- experience of working with volunteers
Desirable
- delivering training to others
- experience of working in acute hospital setting
- experience of working with young people
Commitment to Trust Values and behaviour
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Communication and relationship skilss
Essential
- Have good communication skills
Person Specification
Training and Qualification
Essential
- GCSE English or equivalent
- NVQ2 qualification in health/social care or equivalent
Desirable
- dementia champion
- care certificate
- youth work qualification
Experience
Essential
- experience of working with volunteers
Desirable
- delivering training to others
- experience of working in acute hospital setting
- experience of working with young people
Commitment to Trust Values and behaviour
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Communication and relationship skilss
Essential
- Have good communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
