Job summary
The Adult intensive care unit (AICU) at Glenfield Hospital are seeking to recruit a part time ward clerk. Candidates should be enthusiastic, self-motivated and organised.
This post is part time and for 23hrs per week (2x 11.5hr shifts within a 7 day working week). Please note these are not set days and some flexibility will be required. The successful candidate should have excellent communication skills, and a good understanding of basic computer skills. Knowledge of hospital Patient Center / HISS is an advantage; however training will be given to the right candidate.
A caring and compassionate outlook is also essential in dealing with the stressful and demanding situations that can occur within the AICU setting; however the main role of the ward clerk is to provide support for the AICU team in clerical duties, and in the day to day running of the AICU. Occasionally you may be required to work flexibly cross site to cover for annual leave.
PREVIOUS CANDIDATES NEED NOT RE-APPLY.
**This role does not qualify for Skilled worker sponsorship** Please ensure you can provide evidence of the required qualifications if successful for interview
Main duties of the job
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To provide an effective and efficient administration support service including reception duties, preparation of clinical case notes for AICU and to work as part of a team providing high quality care to patients and their carers.
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To support the AICU team in administrative tasks identified and in line with service demand.
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To facilitate cross site responsibilities in line with service demand and delivery.
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To ensure the highest standards for patient experience and quality are maintained
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
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Produce temporary files for patients admitted onto the ward
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Using the Trusts IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
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Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked
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Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
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Ensure patient labels are attached to every document within the patient file
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Complete front sheets for the notes showing dates of admissions and discharges
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Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly
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Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
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Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
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Ensure messages are passed on to patients from their relatives and messages given to the clinical team and to call patients next of kin to update them
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To be able to organise time effectively
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The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
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To be able to remain calm under pressure
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The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service
(please refer to the job description/person specification for full details on the role)
Job description
Job responsibilities
-
Produce temporary files for patients admitted onto the ward
-
Using the Trusts IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
-
Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked
-
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
-
Ensure patient labels are attached to every document within the patient file
-
Complete front sheets for the notes showing dates of admissions and discharges
-
Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly
-
Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
-
Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
-
Ensure messages are passed on to patients from their relatives and messages given to the clinical team and to call patients next of kin to update them
-
To be able to organise time effectively
-
The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
-
To be able to remain calm under pressure
-
The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service
(please refer to the job description/person specification for full details on the role)
Person Specification
Education
Essential
- Good standards of written and spoken English
- Basic Computer skills
Desirable
- Relevant computer typing / secretarial courses
Experience
Essential
- Experience of working with the general public
- Basic knowledge of clerical duties and responsibilities
Desirable
- Hiss and Patient centre
- Previous experience as a ward clerk / clerical duties within a health care setting
Intelegance & Social Skills
Essential
- Able to cope in stressful and demanding situations
- Ability to work within a multidisciplinary team
Desirable
- Demonstrates willingness to develop self within role
Qualifications
Essential
- GCSE/O levels grade A-C or equivalent
- NVQ Level 3 or equivalent
Person Specification
Education
Essential
- Good standards of written and spoken English
- Basic Computer skills
Desirable
- Relevant computer typing / secretarial courses
Experience
Essential
- Experience of working with the general public
- Basic knowledge of clerical duties and responsibilities
Desirable
- Hiss and Patient centre
- Previous experience as a ward clerk / clerical duties within a health care setting
Intelegance & Social Skills
Essential
- Able to cope in stressful and demanding situations
- Ability to work within a multidisciplinary team
Desirable
- Demonstrates willingness to develop self within role
Qualifications
Essential
- GCSE/O levels grade A-C or equivalent
- NVQ Level 3 or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
