University Hospitals of Leicester NHS Trust

BANK Retail Catering Assistant

This job is now closed

Job summary

We are looking for candidates to join our bank team.

We have the ideal opportunity for you to join our team working within our Retail Department across our 3 UHL sites in Leicester.

The successful candidates will be required to be able to work all their shifts, which includes unsocial hours across all 3 sites - Leicester General Hospital, Leicester Royal Infirmary and The Glenfield Hospital

We are looking for team members who demonstrate enthusiasm, an eagerness to learn and to develop themselves. Previous experience is desirable, but not essential as full training is provided.

As a bank Retail Catering Assistant you will become an active member of our team working to provide customer service to our staff and visitors in our busy restaurants.

A good standard of English language both written and oral communication is essential. The successful Team member would beexpected to respect the Trust Values at all times.

Main duties of the job

The role of a Retail Catering Assistant is to work within therestaurants or food outlets within the retail area.Provide a front-of-house service which is customer focusedand includes preparing and providing beverages, snacksmeal items, cash handling, the use of a till, temperaturerecording and restocking of goods.There will be the need for some minimal food preparationwith cleaning and washing up responsibilities.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

Date posted

21 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

358-5418387-EF

Job locations

Leicester Royal Infirmary / Leicester General Hospital / Glenfield Hospital

Infirmary Square

Leicester

LE1 5WW

Job description

Job responsibilities

KEY WORKING RELATIONSHIPS

Work colleagues throughout the TrustRetail, managers and team leadersCatering and Facilities ManagersWard and department clinical teamsPatients and the general public

Training

Be competent to use, after training, industrial catering and cleaning equipment within designated areas in accordance with training and the Health and Safety Act 1974.

To have a good knowledge and understanding of the requirements of the service.

Maintain the necessary skills and undertake the relevant training to fulfil your role and your personal development.

Complete and update Trust mandatory training

Waste handling

Infection prevention control

Moving and handlingNVQ support services and customer care

Food Safety Management Systems

Control of Substances Hazardous to Health (COSHH)

Chartered Institute of Environmental Health (CIEH) Level 2 in Food

Safety

Use of tills and cash handling

HACCP (Hazard Analysis Critical Control Points) temperature control, correct storage.

Observing

Trust policies and processes

Food Safety Management Systems

Local processes

Food Safety Policies

Key Result Areas

Demonstrate good hygiene practices.

Follow HACCP (Hazard Analysis Critical Control Points) temperature control and ensure correct storage etc is adhered to.

Communicate effectively with hospital personnel and members of the public such that information is given and received accurately. You will be required to receive and provide work-related information orally and in writing.

In order to provide the highest level of customer service the post holder is expected to acquire a good appreciation and awareness of other roles and activities which interface with own role.

To act at all times in a manner that contributes to a positive image of the Trust,providing, as required, appropriate help, information or other assistance.

Good stock rotation which has been checked for dates and quality of food items.

Quarantine any food items that have been identified and then reporting any issues to your Team Lead

Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.

All team members are expected to contribute ideas and suggestions for improving service delivery in own work area; and supporting initiatives aimed at helping to improve service delivery.

Post holders are required to act on their own initiative and accept responsibility to ensure that the quality of their work meets required quality and performance standards, often working without immediate supervision. Must to be able to prioritise their own workload and bring to managements attention any issues which are adversely affecting service quality and performance.

Working flexibly within the retail catering team.

Customer Service

Ensuring that consistently a high standard of customer service is delivered at all times

General Duties

Provide good customer service.

Cash handling and the using of tills.

Maintaining good hygiene practices within the department.

Preparation of drinks and snacks to brand standards

Minimal food preparation as required in the main production kitchen.

Ensuring that food is checked for suitability for special diets.

Working within chilled areas and in wet environments.

Able to accurately record and monitor temperatures to required frequencies.

Washing of crockery and cutlery and catering utensils using industrial machines, also manually washing when required.

Responsibility for ensuring that high standards of cleanliness are maintained throughout the work area adhering to Trust policies and procedures.

To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures

Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from the supervisor when in doubt.

Report to the Team leader any mechanical defects relating to any equipment and any mishaps or untoward incidents.

Adhering to food safety management policies and procedures at all times.

To adhere to Trust infection Control Prevention and Control of Substances Hazard to Health (COSHH) policies in carrying out cleaning tasks. Ensure all cleaning products are stored securely.

To adhere to the Trust colour coding system to prevent cross infection.

To remove and dispose of food, cardboard, and household waste adhering to Waste regulations and Trust policies and procedures.

GENERAL

This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require.

You will be required to maintain compliance with all statutory and mandatory training requirements.The link to the Trusts policies and procedures is: