Job summary
Administration Assistant B2
If you are friendly, well organized and enjoy working with the public this could be the job for you.
We are looking for a self-motivated individual to support our Admin Transplant Team based at the Leicester General.
Minimum requirements are a good general education, 6 months clerical experience and keyboard skills. Previous NHS experience and knowledge of HISS would be useful but not essential.
For further information or an informal chat please contact Tracey Goddard Admin manager, Leicester General Hospital on 258 4196.
Main duties of the job
KEY RESULT AREAS
- To provide support to the medical secretaries, Clinic coordinators & administrative team, and management team from a clerical perspective as and when required.
- To facilitate the smooth running of all administrative and clerical processes and procedures associated with the running of the area in which the member of staff has been placed.
- Help maintain an effective filing system and maintenance of records
- Assist with data processing
- To handle office telephone calls in a courteous, professional manner, paying particular attention to the needs of each individual patient and caller.
- To take these messages and relay these accurately and promptly
- To perform clerical/administrative duties of photocopying, laminating, faxing, shredding, opening of incoming mail ensuring confidentiality at all times
- Distribute documents in a timely manner
- To accurately copy type and/or word process documents as required
- Maintain and update diaries where necessary.
- Provision of information (non-clinical)
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
The detailed job description and main responsibilities are included as an attachment to this advert.
Job description
Job responsibilities
KEY WORKING RELATIONSHIPS
- Consultant medical staff
- Registrars and junior medical team
- Patients, relatives and carers
- Hospital Coding Team
- Third Party suppliers
- Complaints team
- Outpatient/Nursing teams
- Patient Pathway & Clinic Co-Ordinator's
- Nurses
- GPs/Peripheral Hospitals
- Management Team
- Medical Records Team
- External agencies e.g. Dictate IT and Private Patient Advisors
Job description
Job responsibilities
KEY WORKING RELATIONSHIPS
- Consultant medical staff
- Registrars and junior medical team
- Patients, relatives and carers
- Hospital Coding Team
- Third Party suppliers
- Complaints team
- Outpatient/Nursing teams
- Patient Pathway & Clinic Co-Ordinator's
- Nurses
- GPs/Peripheral Hospitals
- Management Team
- Medical Records Team
- External agencies e.g. Dictate IT and Private Patient Advisors
Person Specification
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GCSE/O Level including Maths & English
Desirable
- Evidence of commitment to ongoing training/development HISS/DIT3
Experience
Essential
- Previous experience in an administrative/clerical role. Keyboard experience.
Desirable
- Experience of working within the NHS. Patient Centre experience.
Communication and relationship skills
Essential
- Able to work as part of a team Good communication skills Organisational skills with the ability to prioritise schedules & workloads Able to demonstrate attention to detail.
Analytical and Judgement skills
Essential
- Able to act on own initiative without close supervision
Equality, Diversity & Inclusion.
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Able to work flexibly where service needs dictate
Person Specification
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GCSE/O Level including Maths & English
Desirable
- Evidence of commitment to ongoing training/development HISS/DIT3
Experience
Essential
- Previous experience in an administrative/clerical role. Keyboard experience.
Desirable
- Experience of working within the NHS. Patient Centre experience.
Communication and relationship skills
Essential
- Able to work as part of a team Good communication skills Organisational skills with the ability to prioritise schedules & workloads Able to demonstrate attention to detail.
Analytical and Judgement skills
Essential
- Able to act on own initiative without close supervision
Equality, Diversity & Inclusion.
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Able to work flexibly where service needs dictate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
