Job summary
An exciting opportunity has arisen for a full time Band 2 Clinic Coordinator to join the East Midlands Congenital Heart Centre Administration Team based at the Leicester Royal Infirmary, alongside the Leicester Children's Hospital.
The post holders will be part of the Congenital Cardiology Administration Team and will provide an efficient and comprehensive administration service to the EMCHC Out-patient Department. You will be responsible for all administrative tasks from referral to discharge of our patients and liaising closely with our Consultants and wider team. You will be providing a reception service in the outpatient department for our patients, so having experience in customer service along with excellent communication skills would be very desirable in this role.
The ideal candidate will have a positive, enthusiastic, motivated and flexible approach. They will be an excellent team player and also able to work on own initiative.
If you are ahighly organised person, who works well under pressure in an extremely busy environment then this is the role for you!
Main duties of the job
- To make up Paediatric notes for patients who are new to the University Hospitals of Leicester.
- To be responsible for the preparation of case notes for Paediatric Outpatient Clinics in line with consultant guidelines and departmental procedures.
- To ensure that all relevant case notes, x-rays, test results and other information, including data from other hospitals, is available for each patient's visit.
- To be responsible for transferring clinic case notes on HISS at the end of the clinic to the appropriate destination.
- To ensure all case notes and patient records are maintained in good condition.
- To receive Paediatric referral letters and take responsibility for liaising with Consultants as to the urgency of appointment required.
- To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales.
- Make follow-up appointments as requested from other hospitals, secretaries and wards.
- To record all clinics outcomes, book any follow-up appointments, record HRG codes, track all waiting times on HISS and arranging investigations for patients. To initiate investigation record cards for any patients requiring tests.
- To pre admit any patients as and when required.
- To liaise with the nurse in charge of clinic, ensuring the patients are kept informed of any delays.
- To follow-up any investigation results not received within agreed timescales
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
-
The post holders will be part of the Congenital Cardiology Administration
Team and will provide an efficient and comprehensive administration service to the EMCHC Out-patient Department.
-
You will be responsible for all administrative tasks from referral to discharge of our patients and liaising closely with our Consultants and wider team.
-
You will be providing a reception service in the outpatient department for our patients, so having experience in customer service along with excellent communication skills would be very desirable in this role.
(please refer to the job description/person specification for full details on the role)
Job description
Job responsibilities
-
The post holders will be part of the Congenital Cardiology Administration
Team and will provide an efficient and comprehensive administration service to the EMCHC Out-patient Department.
-
You will be responsible for all administrative tasks from referral to discharge of our patients and liaising closely with our Consultants and wider team.
-
You will be providing a reception service in the outpatient department for our patients, so having experience in customer service along with excellent communication skills would be very desirable in this role.
(please refer to the job description/person specification for full details on the role)
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
- Literacy & Numerical Skills
- Proficient in the use of one or more computer systems
Desirable
- Experience in HISS / Electronic Referral Systems
Experience
Essential
- Previous knowledge of working in an office environment
- Ability to organise/ prioritises work.
- Proven Customer Service Skills
Communication and relationships
Essential
- Excellent verbal, written and presentation skills
- Dealing directly with the general public.
- Ability to work both as a team member and on own initiative.
- Able to demonstrate a flexible and positive attitude in team environment
Desirable
- Demonstrated ability to deal with conflict
Planning & organisation skills
Essential
- Ability to prioritise and to deliver to short deadlines
- Attention to detail
- Demonstrates ability to work under pressure
Analytical & Judgement skills
Essential
- Understanding of Data Protection and Confidentiality priniciples
- Demonstrates a flexible and adaptable approach to work
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
- Literacy & Numerical Skills
- Proficient in the use of one or more computer systems
Desirable
- Experience in HISS / Electronic Referral Systems
Experience
Essential
- Previous knowledge of working in an office environment
- Ability to organise/ prioritises work.
- Proven Customer Service Skills
Communication and relationships
Essential
- Excellent verbal, written and presentation skills
- Dealing directly with the general public.
- Ability to work both as a team member and on own initiative.
- Able to demonstrate a flexible and positive attitude in team environment
Desirable
- Demonstrated ability to deal with conflict
Planning & organisation skills
Essential
- Ability to prioritise and to deliver to short deadlines
- Attention to detail
- Demonstrates ability to work under pressure
Analytical & Judgement skills
Essential
- Understanding of Data Protection and Confidentiality priniciples
- Demonstrates a flexible and adaptable approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
