Job summary
Are you looking to progress your career in a Healthcare environment?
We have an exciting opportunity to join the Information Management and Technology (IM&T) department at the University Hospitals of Leicester, as a Benefits Realisation Analyst.We are looking for you tohelp our stakeholders define, measure and report on the benefits delivered from an exciting range of IT-enabled projects including those in our ambitious first-of-type mobile Electronic Patient Record (eHospital) Programme, which the trust is developing in collaboration with Nervecentre.
As our Benefits Realisation Analyst in IM&T, you will be working closely alongsidethe IM&T Change and Benefits Realisation Lead, as well as the Trust's Transformation team, supporting the governance of benefits realisation across our growing programme of works thatdigitally enable the healthcare provision across our Acute hospitalservices and the wider Leicester, Leicestershire and Rutland Community.
Main duties of the job
The Benefits Realisation Analyst will be accountable for conducting the analytical aspects of the benefits realisation activities for our eHospital (EPR) Programme, as instructed by the Benefits Realisation Lead. You will work alongside the IM&T Benefits Realisation Lead, the Trust's Quality Improvement and Transformational Leads and our stakeholders to define the benefits which result in financial, quality or productive gains for the Trust.
You will help establish initial baselines (current state), expected values, allocate metrics to measure progress along our EPR journey, manage measurement reporting and support with the development of the Benefit Realisation programme.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Job description
Job responsibilities
To date we have delivered trust-wide, inpatient handover profile notes, observations, nursing assessments, clinical photography and discharge letters within the Nervecentre application. Furthermore, both Nervecentre's electronic prescribing (eMeds) and Pathology/Radiology requesting (Investigations) modules have been deployed in the last 18 months, to all Adult inpatient wards. In the current financial year (FY23/24), we will be introducing SNOMED coding for diagnosis, nursing care plans, eMeds in paediatrics, case notes and outpatient modules within the Nervecentre application. We are also collaboratively developing Nervecentre's Patient Administration System (PAS). Other novel projects include the UK's first truly Closed Loop Medication Administration (Optimed) project that University Hospitals of Leicester NHS Trust are piloting alongside Deenova and Nervecentre.Over the next few years, we wish to significantly reduce our reliance on paper notes and this will give us an even greater opportunity to significantly improve our working environment, research capabilities and patient care
SCOPE
Communications
o Clear communicator with excellent written, presentational and interpersonal skillso Take the lead on resolving benefits issues and escalating and risks or issues, initiating corrective action for responsible projectso Act as a point of contact for benefits owners and provide support and influence to service users to measure and ensure that delivery of agreed benefits remain on tracko Provide, receive and analyse highly complex, sensitive and contentious information and make judgements based on the available informationo Build and nurture key relationships and networks with a varied range of audiences including both internal and external stakeholderso Ensure communication tools are used to their maximum value for circulating the project update reports, benefits meeting agendas and meetings/presentations in the appropriate timescaleso Able to work within a strategic context and communicate how activities meet both local and national strategic goals.
KEY WORKING RELATIONSHIPS
o Internal / Departmental IM&T Business Analysts IM&T Solution Architects IM&T Project Managers / IM&T Business Change & Benefits Realisation Lead IM&T Subject Matter Experts eHospital Programme Manager
o Internal / Organisation wide Trusts Clinical Management Groups (CMGs) CMGs Finance Leads, UHL Information Management Team UHL Patient Safety Team Clinical, administrative and nursing staff at all levels
- Quality Improvement Leads
- CMG Transformational Leads
o External Third party suppliers NHSEI Auditors
KEY RESULT AREAS
o Accountable for planning, structuring and executing benefit baseline and target measure activities for both our eHospital and other IM&T-related projectso Act as benefits analyst for agreed projectso Act as point of contact for Benefits Owners and provide support to service users to measure and track agreed benefitso Support the Benefits Realisation Lead on the development of the benefits management strategy, benefits realisation plan and benefits profiles for both our eHospital and other IT-related projectso Take the lead on resolving benefits issues and escalating any risks or issues, initiating corrective action for responsible projectso Ensure the delivery of the benefits realisation plan is to the appropriate level of quality, on time and within budget, in accordance with the programme plano Ability to analyse business activity information and have a sound working knowledge of, and expertise in, the identification of appropriate baseline measures working with service userso To work with service users to agree and document benefits target measures, providing sound rationale for methodology usedo Be able to interpret, analyse and produce timely reports with information in a suitable format for a relevant audience.o Identify and remove any blockages/bottlenecks that pose significant constraints to the programmes ability to meet the programme benefits realisation plan.o Support the Benefits Realisation Lead to develop benefits and outcome management monitoring systems ensuring long-term sustainability of change programmes.o Accountable for all programme/project governance documentation ensuring it meets Trust standards and is fully trackable and auditable.o Manage dependences and interfaces between projects and workstreams.o Complete progress and variance reports for the projects.o Capture, monitor and track risks.o Use agreed project management methodology to plan and implement benefit project deliverables ensuring targets and milestones are met and delivered on time.o Manage both the dependencies and the interfaces between projects and initiating corrective action where required.o Work with the IM&T Business Change Lead to identify business change dependencies for the successful delivery of benefits for the projecto To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff
Job description
Job responsibilities
To date we have delivered trust-wide, inpatient handover profile notes, observations, nursing assessments, clinical photography and discharge letters within the Nervecentre application. Furthermore, both Nervecentre's electronic prescribing (eMeds) and Pathology/Radiology requesting (Investigations) modules have been deployed in the last 18 months, to all Adult inpatient wards. In the current financial year (FY23/24), we will be introducing SNOMED coding for diagnosis, nursing care plans, eMeds in paediatrics, case notes and outpatient modules within the Nervecentre application. We are also collaboratively developing Nervecentre's Patient Administration System (PAS). Other novel projects include the UK's first truly Closed Loop Medication Administration (Optimed) project that University Hospitals of Leicester NHS Trust are piloting alongside Deenova and Nervecentre.Over the next few years, we wish to significantly reduce our reliance on paper notes and this will give us an even greater opportunity to significantly improve our working environment, research capabilities and patient care
SCOPE
Communications
o Clear communicator with excellent written, presentational and interpersonal skillso Take the lead on resolving benefits issues and escalating and risks or issues, initiating corrective action for responsible projectso Act as a point of contact for benefits owners and provide support and influence to service users to measure and ensure that delivery of agreed benefits remain on tracko Provide, receive and analyse highly complex, sensitive and contentious information and make judgements based on the available informationo Build and nurture key relationships and networks with a varied range of audiences including both internal and external stakeholderso Ensure communication tools are used to their maximum value for circulating the project update reports, benefits meeting agendas and meetings/presentations in the appropriate timescaleso Able to work within a strategic context and communicate how activities meet both local and national strategic goals.
KEY WORKING RELATIONSHIPS
o Internal / Departmental IM&T Business Analysts IM&T Solution Architects IM&T Project Managers / IM&T Business Change & Benefits Realisation Lead IM&T Subject Matter Experts eHospital Programme Manager
o Internal / Organisation wide Trusts Clinical Management Groups (CMGs) CMGs Finance Leads, UHL Information Management Team UHL Patient Safety Team Clinical, administrative and nursing staff at all levels
- Quality Improvement Leads
- CMG Transformational Leads
o External Third party suppliers NHSEI Auditors
KEY RESULT AREAS
o Accountable for planning, structuring and executing benefit baseline and target measure activities for both our eHospital and other IM&T-related projectso Act as benefits analyst for agreed projectso Act as point of contact for Benefits Owners and provide support to service users to measure and track agreed benefitso Support the Benefits Realisation Lead on the development of the benefits management strategy, benefits realisation plan and benefits profiles for both our eHospital and other IT-related projectso Take the lead on resolving benefits issues and escalating any risks or issues, initiating corrective action for responsible projectso Ensure the delivery of the benefits realisation plan is to the appropriate level of quality, on time and within budget, in accordance with the programme plano Ability to analyse business activity information and have a sound working knowledge of, and expertise in, the identification of appropriate baseline measures working with service userso To work with service users to agree and document benefits target measures, providing sound rationale for methodology usedo Be able to interpret, analyse and produce timely reports with information in a suitable format for a relevant audience.o Identify and remove any blockages/bottlenecks that pose significant constraints to the programmes ability to meet the programme benefits realisation plan.o Support the Benefits Realisation Lead to develop benefits and outcome management monitoring systems ensuring long-term sustainability of change programmes.o Accountable for all programme/project governance documentation ensuring it meets Trust standards and is fully trackable and auditable.o Manage dependences and interfaces between projects and workstreams.o Complete progress and variance reports for the projects.o Capture, monitor and track risks.o Use agreed project management methodology to plan and implement benefit project deliverables ensuring targets and milestones are met and delivered on time.o Manage both the dependencies and the interfaces between projects and initiating corrective action where required.o Work with the IM&T Business Change Lead to identify business change dependencies for the successful delivery of benefits for the projecto To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff
Person Specification
Qualifications
Essential
- oEducated to Degree Level or equivalent experience (e.g. Business, Management, Project Management, Benefits Realisation Management) and/or equivalent qualification or ability to demonstrate equivalent level of experience (2) oRelevant benefits realisation management qualification and/or equivalent qualification and/or benefits analyst experience (2)
Desirable
- oProject Management qualification and/or equivalent qualification and/or relevant experience (2)
Experience
Essential
- oMinimum of one year's experience of working in an acute hospital or service improvement environment in a healthcare related environment (2) oDemonstrable experience in the use of benefits management techniques, processes and tools
Desirable
- oExperience of leading on service improvement / transformation projects in a clinical service delivery setting (2)
Communication and Relationship
Essential
- oAbility to overcome barriers to understanding, acceptance and agreement through the use of negotiating and influencing skill (2) oRelationship management, developing and maintaining positive business relationships with individuals inside and outside the organisation (2)
Analytical and Judgement Skills
Essential
- oAbility to monitor, analyse and present benefits and outcomes of improvement work (2) oDemonstrable experience of business activity analysis skills in terms of defining and projecting future benefits and associated costs (2)
Skills/Stakeholder Management
Essential
- oDemonstrate excellent problem solving skills, and possess a high degree of accuracy and attention to detail. (2) oPositive approach to benefits management, demonstrating a willingness to challenge existing practises to support the organisation to continuously deliver benefits, whilst remaining true to organisational values and expectations (2)
Person Specification
Qualifications
Essential
- oEducated to Degree Level or equivalent experience (e.g. Business, Management, Project Management, Benefits Realisation Management) and/or equivalent qualification or ability to demonstrate equivalent level of experience (2) oRelevant benefits realisation management qualification and/or equivalent qualification and/or benefits analyst experience (2)
Desirable
- oProject Management qualification and/or equivalent qualification and/or relevant experience (2)
Experience
Essential
- oMinimum of one year's experience of working in an acute hospital or service improvement environment in a healthcare related environment (2) oDemonstrable experience in the use of benefits management techniques, processes and tools
Desirable
- oExperience of leading on service improvement / transformation projects in a clinical service delivery setting (2)
Communication and Relationship
Essential
- oAbility to overcome barriers to understanding, acceptance and agreement through the use of negotiating and influencing skill (2) oRelationship management, developing and maintaining positive business relationships with individuals inside and outside the organisation (2)
Analytical and Judgement Skills
Essential
- oAbility to monitor, analyse and present benefits and outcomes of improvement work (2) oDemonstrable experience of business activity analysis skills in terms of defining and projecting future benefits and associated costs (2)
Skills/Stakeholder Management
Essential
- oDemonstrate excellent problem solving skills, and possess a high degree of accuracy and attention to detail. (2) oPositive approach to benefits management, demonstrating a willingness to challenge existing practises to support the organisation to continuously deliver benefits, whilst remaining true to organisational values and expectations (2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
