Emergency Department Receptionist

University Hospitals of Leicester NHS Trust

This job is now closed

Job summary

Various full time and part time exciting opportunities have arisen in the Emergency department; we are looking for motivated, well organised people who loves a busy environment to join our reception team at the Leicester Royal Infirmary.

These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation.

The Emergency reception areas cover Adults, Children's, Ambulance arrivals and Live scanning and MIami department. This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge

Main duties of the job

You need to have good customer service skills be able to work under pressure and be an excellent communicator and be organised and methodical .

We are currently recruiting for a dedicated and enthusiastic Receptionist, with excellent communication skills and the ability to demonstrate effective team work. You will need to be flexible, enthusiastic and passionate about emergency care and you need to be committed to improving service delivery. The ability to work in a fast paced environment

The role includes answering telephone and face to face enquiries, Scanning patient records in our live scan room and booking patients into the emergency department. The successful candidate will be the first point of contact for patients relatives, so will need to possess good customer service skills. You will also need the ability to work effectively as part of a multi-disciplinary team and on your own initiative

Proficient communication skills, an aptitude for organizing, attention to detail and accurate keyboard skills are essential.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

Date posted

25 May 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year pa

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

358-5325844-ESM

Job locations

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

Job description

Job responsibilities

Key Result Areas

To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner

To direct and redirect telephone calls in a polite friendly manner

To capture patient demographics and any key information relating to their visit

To liaise with other departments as required

To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.

Job description

Job responsibilities

Key Result Areas

To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner

To direct and redirect telephone calls in a polite friendly manner

To capture patient demographics and any key information relating to their visit

To liaise with other departments as required

To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.

Person Specification

Training and Qualifications

Essential

Good standard of written and spoken english
Math and English qualification

Desirable

Relevant computer typing/secretarial courses

Experience

Essential

Experience of Working in a busy high pressured environment

Desirable

NHS administration experience

Communication and relationship skills

Essential

Experience of working with the general public
Able to communicate effectively
Must be able to use own initiative

Desirable

Previous experience of working with confidential data

Customer Service

Essential

Problem Solving

Person Specification

Training and Qualifications

Essential

Good standard of written and spoken english
Math and English qualification

Desirable

Relevant computer typing/secretarial courses

Experience

Essential

Experience of Working in a busy high pressured environment

Desirable

NHS administration experience

Communication and relationship skills

Essential

Experience of working with the general public
Able to communicate effectively
Must be able to use own initiative

Desirable

Previous experience of working with confidential data

Customer Service

Essential

Problem Solving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information