Job summary
The role of Accommodation Assistant is to support the Accommodation Manager to deliver and maintain a cost effective and efficient residential accommodation service to all service users at the Leicester General and Glenfield General Hospital sites and through a nomination agreement with Sovereign Housing Group, accommodation for Trust employees at the Walnut Street residencies.
The Accommodation Department is part of the Estates & Facilities at the University Hospitals of Leicester NHS Trust.
The Accommodation Team are a friendly, hard working team that provide accommodation for staff members of the University Hospitals of Leicester NHS Trust and the Leicester Partnership Trust at all 3 hospitals.
Our aim is to provide safe, clean and affordable accommodation to all staff that require accommodation.
Main duties of the job
Optimise the relationship with tenants as customers of a high quality service
Maximise accommodation bookings to ensure income targets are achieved
Ensure all invoices are raised and presented to tenants in a timely manner ensuring all monies owed to the Trust are fully recovered
Ensure all payroll forms are raised correctly and sent to Payroll in a timely manner
Minimise void times through efficient letting processes
Manage waiting lists where appropriate
Manage and maintain all relevant data bases
Produce all tenancy documentation in a timely manner
Acknowledge and respond to complaints both formal and informal referring these for management attention/action if necessary.
Monitor property repairs and planned maintenance to ensure these are carried out in a timely manner.
Be responsible for ensuring that all tenants are notified by the end of February of the revised rent levels to be introduced from 1st April each year.
Assist the Accommodation Manager to monitor expenditure remains within allocated department budget and appropriately controlled
Assist the Accommodation Manager with the marketing of the residential accommodation to maximise income to the Trust
Carry out other duties deemed appropriate by the Accommodation Manager and within the scope of the post holders ability.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)
Job description
Job responsibilities
Optimise the relationship with tenants as customers of a high quality service
Maximise accommodation bookings to ensure income targets are achieved
Ensure all invoices are raised and presented to tenants in a timely manner ensuring all monies owed to the Trust are fully recovered
Ensure all payroll forms are raised correctly and sent to Payroll in a timely manner
Minimise void times through efficient letting processes
Manage waiting lists where appropriate
Manage and maintain all relevant data bases
Produce all tenancy documentation in a timely manner
Acknowledge and respond to complaints both formal and informal referring these for management attention/action if necessary.
Monitor property repairs and planned maintenance to ensure these are carried out in a timely manner.
Be responsible for ensuring that all tenants are notified by the end of February of the revised rent levels to be introduced from 1st April each year.
Assist the Accommodation Manager to monitor expenditure remains within allocated department budget and appropriately controlled
Assist the Accommodation Manager with the marketing of the residential accommodation to maximise income to the Trust
Carry out other duties deemed appropriate by the Accommodation Manager and within the scope of the post holders ability.
Job description
Job responsibilities
Optimise the relationship with tenants as customers of a high quality service
Maximise accommodation bookings to ensure income targets are achieved
Ensure all invoices are raised and presented to tenants in a timely manner ensuring all monies owed to the Trust are fully recovered
Ensure all payroll forms are raised correctly and sent to Payroll in a timely manner
Minimise void times through efficient letting processes
Manage waiting lists where appropriate
Manage and maintain all relevant data bases
Produce all tenancy documentation in a timely manner
Acknowledge and respond to complaints both formal and informal referring these for management attention/action if necessary.
Monitor property repairs and planned maintenance to ensure these are carried out in a timely manner.
Be responsible for ensuring that all tenants are notified by the end of February of the revised rent levels to be introduced from 1st April each year.
Assist the Accommodation Manager to monitor expenditure remains within allocated department budget and appropriately controlled
Assist the Accommodation Manager with the marketing of the residential accommodation to maximise income to the Trust
Carry out other duties deemed appropriate by the Accommodation Manager and within the scope of the post holders ability.
Person Specification
Training & Qualifications
Essential
- Evidence of formal/informal administration training
- Evidence of formal/informal customer service training
Desirable
- Qualification in Business Administration/Customer Service
Experience
Essential
- At least 1 year experience in a residential/accommodation service (public or private sector) environment
- Evidence of delivery under pressure, managing own workload to tight deadlines
- Experience of delivering quality services
Desirable
- Experience of marketing residential accommodation
Communication and relationship skills
Essential
- Excellent verbal and written communication skills
- Commitment to partnership working arrangements
Desirable
- Well developed and evidenced negotiating/influencing skills to anticipate and avoid conflict and resolving disputes
Analytical and Judgement skills
Essential
- Well developed and evidenced IT literacy, ( particularly word processing and Excel spread sheets) skills
Physical Skills
Essential
- Able to travel between sites
- Frequent use of PC/VDU for day to day activities
Planning and organisation skills
Essential
- Good time management skills with the ability to prioritise workload to meet tight deadlines
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Adaptable and flexible to deal with competing demands
- Ability to work unsupervised
- Team Player
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Person Specification
Training & Qualifications
Essential
- Evidence of formal/informal administration training
- Evidence of formal/informal customer service training
Desirable
- Qualification in Business Administration/Customer Service
Experience
Essential
- At least 1 year experience in a residential/accommodation service (public or private sector) environment
- Evidence of delivery under pressure, managing own workload to tight deadlines
- Experience of delivering quality services
Desirable
- Experience of marketing residential accommodation
Communication and relationship skills
Essential
- Excellent verbal and written communication skills
- Commitment to partnership working arrangements
Desirable
- Well developed and evidenced negotiating/influencing skills to anticipate and avoid conflict and resolving disputes
Analytical and Judgement skills
Essential
- Well developed and evidenced IT literacy, ( particularly word processing and Excel spread sheets) skills
Physical Skills
Essential
- Able to travel between sites
- Frequent use of PC/VDU for day to day activities
Planning and organisation skills
Essential
- Good time management skills with the ability to prioritise workload to meet tight deadlines
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Adaptable and flexible to deal with competing demands
- Ability to work unsupervised
- Team Player
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
