Pathway Support Coordinator
This job is now closed
Job summary
The Department of Orthodontics and Restorative Dentistry has a vacancy for a dedicated and conscientious person to join our services in the role of Patient Pathway Coordinator.
This is a varied and interesting role and the post holder will be responsible for the flow of patients through the outpatients department, providing a reception service, the preparation of dental notes and booking and cancelling and rebooking of appointments and clinics.
The right applicant will ideally have previous clerical and customer service experience.You should be enthusiastic, motivated and have excellent communication and organisational skills.You should be able to work well under pressure and have the ability to prioritise your own workload. You will be expected to use your initiative and discretion, have an enthusiasm for your work and an excellent 'team' working ethos which is essential for our service to succeed.
Main duties of the job
Meticulous attention to detail and organisation skills are necessary for this role, as are excellent communication shills and the ability to work effectively as part of a team.
This post will require working closely with a wide range of staff including Consultants, Nursing Staff and the Admin & Clerical team so the ability to build relationships is a key requirement.
You will be responsible for administering RTT by coordinating all aspects of patients' pathways from referral to treatment, dealing with telephone queries and providing admin-related advice to colleagues and patients.
Experience in HISS would also be desirable but not essential as we will provide training for this.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Details
Date posted
16 May 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
358-5292330-MSK-BG
Job locations
Glenfield Hospital
Groby Road
Leicester
LE3 9QP
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Glenfield Hospital
Groby Road
Leicester
LE3 9QP
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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