Job summary
The retail catering service provides a high quality service to staff and visitors to our hospitals and maintains a high standard in customer care.
As aRetail Catering Assistant you will become an active member of our team working to provide Retail customer service experience for staff and visitors in our busy restaurants.
We are looking for a team member who demonstrate enthusiasm, an eagerness to learn and to develop themselves. Previous experience is desirable, but not essential as, full training will be provided.
A good standard of English language both written and oral communication is essential along with the drive to deliver the best possible service at all times, in an often busy and pressurized environment.
This is a great opportunity if you are looking for the flexibility to work a varied shift pattern which includes weekends and flexible hours to cater for your work life
We look forward to hearing from you!
Main duties of the job
The role of a Retail Catering Assistant is to work within the restaurants or food outlets within the retail area.Provide a front-of-house service which is customer focused and includes preparing and providing beverages, snacks meal items, cash handling, the use of a till, temperature recording and restocking of goods.There will also be a need for some minimal food preparation with cleaning and washing up responsibilities.
Our Team provides a safe, friendly customer service environment for our Staff, Patients and Visitors.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:We focus on what matters mostWe treat others how we would like to be treatedWe are passionate and creative in our workWe do what we say we are going to doWe are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)
Job description
Job responsibilities
General Duties
- Adhere to good Customer service.
- Cash handling and the using of tills.
- Maintaining good hygiene practices within the department.
- Preparation of drinks and snacks to Brand standards
- Food preparation as required in the main production kitchen.
- Ensuring that foods are checked for suitability for special diets.
- Working within chilled areas and in wet environments.
- Able to accurately record and monitor temperatures to required frequencies.
- Washing of crockery and cutlery and catering utensils use industrial machines, also manually washing when required.
- Responsibility, for ensuring the high standards of cleanliness is maintained throughout the work area adhering to Trust Policies and Procedures.
- To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures
- Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from Supervisor when in doubt.
- Report to you Team leader any mechanical defects and any equipment and any mishaps or untoward incidents.
Job description
Job responsibilities
General Duties
- Adhere to good Customer service.
- Cash handling and the using of tills.
- Maintaining good hygiene practices within the department.
- Preparation of drinks and snacks to Brand standards
- Food preparation as required in the main production kitchen.
- Ensuring that foods are checked for suitability for special diets.
- Working within chilled areas and in wet environments.
- Able to accurately record and monitor temperatures to required frequencies.
- Washing of crockery and cutlery and catering utensils use industrial machines, also manually washing when required.
- Responsibility, for ensuring the high standards of cleanliness is maintained throughout the work area adhering to Trust Policies and Procedures.
- To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures
- Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from Supervisor when in doubt.
- Report to you Team leader any mechanical defects and any equipment and any mishaps or untoward incidents.
Person Specification
Qualifications
Essential
- Food safety Level 2 gained within the last 3 years
Skills
Essential
- Good verbal and written English skills
Desirable
Experience
Essential
Person Specification
Qualifications
Essential
- Food safety Level 2 gained within the last 3 years
Skills
Essential
- Good verbal and written English skills
Desirable
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
