Job summary
GET YOUR CAREER STARTED AS AN APPRENTICE AND EARN WHILE YOU LEARN!!!!
University Hospitals of Leicester have fantastic opportunities for ambitious individuals to joinone of the biggest and busiest NHS Trusts in the country. Serving the one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future career
Occupational Health play a great role in supporting organisations by giving high quality independent Occupational Health advice and providing advice and guidance on a wide range of work related issues.
It also provides a key role in ensuring staff are appropriately vaccinated and protected.
We are looking for a Apprentice administration assistant to learn to provide comprehensive clerical service across the Occupational Health Service. To learn and support the continuous provision of high quality, cost effective administrative support to medical/healthcare professionals, service users and OHS management.
To qualify for the apprenticeship role the minimum criteria is:-
You must have GCSE in English and Maths
Have not completed an apprenticeship at the same level and sector in the past.
You do not have a Degree in a similar or same subject
Main duties of the job
- Under the supervision of other admin staff, carry out reception and clerical duties as directed by Administration Lead
- Develop a working knowledge of Cohort (Occupational Health database)
- To develop the knowledge, skills and competencies with booking and managing clinic appointments in Cohort
- To learn to use Netcall to answer calls and queries coming in to OH
- Supporting the admin team with providing necessary relief cover for appropriate clerical work during school holidays and absence of colleagues.
- To help with the reception cover at our 3 sites as needed
- To gain confidence in dealing with visitors to the department and answering their queries in a professional, pleasant, and courteous manner, using tact and initiative.
- Ensure that consistently high standards of customer service are delivered to patients coming into the department.
- To develop the knowledge, skills, and competencies with using Microsoft products (Teams/Word etc)
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:We focus on what matters mostWe treat others how we would like to be treatedWe are passionate and creative in our workWe do what we say we are going to doWe are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)
Job description
Job responsibilities
To work in a supported learning environment to undertake a development programme leading to a National Standard as part of an apprenticeship programme. To develop the skills and knowledge required to complete the programme end point assessment to secure employment and progress in their career in the future.
Learn to provide a comprehensive clerical service for the Occupational Health Teams at Leicester Royal Infirmary / Glenfield Hospital / Leicester General Hospital.
Learn to support the team by providing general office and administration support.
Job description
Job responsibilities
To work in a supported learning environment to undertake a development programme leading to a National Standard as part of an apprenticeship programme. To develop the skills and knowledge required to complete the programme end point assessment to secure employment and progress in their career in the future.
Learn to provide a comprehensive clerical service for the Occupational Health Teams at Leicester Royal Infirmary / Glenfield Hospital / Leicester General Hospital.
Learn to support the team by providing general office and administration support.
Person Specification
Training & Qualifications
Essential
- You must have GCSE in English and Maths GCSE level grade F - A* or GCSE grade 1 - 9 or Functional Skills at level 1 or above
Experience
Essential
- Evidence of good written skills. Good communication skills Able and willing to follow instruction and learn new tasks Able to work flexibly as part of a team Willing to learn and to take responsibility for their own development Willing to organise own workload Able to attend work at the required times A commitment to completing the apprenticeship end point assessment (EPA)
Desirable
- Understanding of Confidentiality & Data Protection Act
Communication and relationship skills
Essential
- Effective communication skills - both written and verbal Ability to work as part of a team
Analytical and Judgement skills
Essential
- Understanding of Confidentiality & Data Protection Act Able to act on own initiative as well as follow instructions
Skills
Essential
- Self-motivation Willingness to learn and apply that learning in the workplace
Planning and organisation skills
Essential
- Be flexible in working arrangements to be able to cover the demands of the service; Ability to plan, organise and prioritise; Able to work under pressure
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Desirable
- Awareness of Equality & Valuing Diversity Principle
Person Specification
Training & Qualifications
Essential
- You must have GCSE in English and Maths GCSE level grade F - A* or GCSE grade 1 - 9 or Functional Skills at level 1 or above
Experience
Essential
- Evidence of good written skills. Good communication skills Able and willing to follow instruction and learn new tasks Able to work flexibly as part of a team Willing to learn and to take responsibility for their own development Willing to organise own workload Able to attend work at the required times A commitment to completing the apprenticeship end point assessment (EPA)
Desirable
- Understanding of Confidentiality & Data Protection Act
Communication and relationship skills
Essential
- Effective communication skills - both written and verbal Ability to work as part of a team
Analytical and Judgement skills
Essential
- Understanding of Confidentiality & Data Protection Act Able to act on own initiative as well as follow instructions
Skills
Essential
- Self-motivation Willingness to learn and apply that learning in the workplace
Planning and organisation skills
Essential
- Be flexible in working arrangements to be able to cover the demands of the service; Ability to plan, organise and prioritise; Able to work under pressure
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Desirable
- Awareness of Equality & Valuing Diversity Principle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
