Job summary
The Hearing services Department based at The Leicester Royal Infirmary are looking for an enthusiastic individual to join our team, working in a busy friendly environment.
You must have a pleasant manner and be able to work as part of a team, who doesn't mind helping out with other duties from time to time but also has the ability to work unsupervised. . If you are an organised and hard working person with good communication and interpersonal skills who can interact with patients and colleagues at all level then we would like to hear from you.
Main duties of the job
To provide a courteous, responsive and effective administrative and clerical support to the Hearing Services Department, to support the team by working efficiently and accurately as part of the administration support team.
To contact Hearing Services patients by; telephone, sending confirmation letters, collating patient results and maintaining systems and databases.
To work within the Hearing Services multidisciplinary team across 8 sites throughout Leicester, Leicestershire and Rutland. Liaise with all wards and other department staff in order to raise the profile of the Hearing Services department and ensure efficient provision of service.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
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To provide support to the Hearing Services team from a clerical perspective and to facilitate the smooth running of all administrative and clerical processes and procedures.
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Help maintain effective maintenance of Patient records on Practice Navigator PMS assist with data processing and updating of the system.
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To deal with non-routine and emergency demands for appointments promptly and effectively.
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Maintain and update diaries, arranging appointments, rescheduling clinics when required.
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To handle all telephone calls in a courteous, professional manner, paying particular attention to the needs of each individual caller.
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To take messages and relay these accurately and promptly.
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To prepare Balance/Test clinics ensuring all case notes regarding previous test results are collated on file for the consultants information following review of all relevant files prior to clinic.
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Monitor and review patient records on Practice navigator on an on-going basis and ensure outcomes and procedures for attendance at clinics.
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Cover reception duties for clerical staff when absent and any other duties that may be required
(please refer to the job description/person specification for full details on the role)
Job description
Job responsibilities
-
To provide support to the Hearing Services team from a clerical perspective and to facilitate the smooth running of all administrative and clerical processes and procedures.
-
Help maintain effective maintenance of Patient records on Practice Navigator PMS assist with data processing and updating of the system.
-
To deal with non-routine and emergency demands for appointments promptly and effectively.
-
Maintain and update diaries, arranging appointments, rescheduling clinics when required.
-
To handle all telephone calls in a courteous, professional manner, paying particular attention to the needs of each individual caller.
-
To take messages and relay these accurately and promptly.
-
To prepare Balance/Test clinics ensuring all case notes regarding previous test results are collated on file for the consultants information following review of all relevant files prior to clinic.
-
Monitor and review patient records on Practice navigator on an on-going basis and ensure outcomes and procedures for attendance at clinics.
-
Cover reception duties for clerical staff when absent and any other duties that may be required
(please refer to the job description/person specification for full details on the role)
Person Specification
Training & Qualifications
Essential
- GCSE English Grade C or equivalent
Desirable
- NVQ Business Administration
Experience
Essential
- Experience of general office procedures
Desirable
- Previous experience in customer/patient liaison
Communication and relationship skills
Essential
- Ability to work both as a team member and on own initiative
Analytical and Judgement skills
Essential
- Good written and verbal communication skills
Desirable
- Knowledge of Practice Navigator PMS Knowledge of hospital computer systems (e.g. HISS, Choose & Book)
Skills
Essential
- Ability to prioritise own work
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect
Other requirements specific to the role
Essential
- Aware of importance of confidentiality Data Protection Act 1998
Person Specification
Training & Qualifications
Essential
- GCSE English Grade C or equivalent
Desirable
- NVQ Business Administration
Experience
Essential
- Experience of general office procedures
Desirable
- Previous experience in customer/patient liaison
Communication and relationship skills
Essential
- Ability to work both as a team member and on own initiative
Analytical and Judgement skills
Essential
- Good written and verbal communication skills
Desirable
- Knowledge of Practice Navigator PMS Knowledge of hospital computer systems (e.g. HISS, Choose & Book)
Skills
Essential
- Ability to prioritise own work
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect
Other requirements specific to the role
Essential
- Aware of importance of confidentiality Data Protection Act 1998
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
