Job summary
An exciting opportunity has arisen for a permanent position as an Administration Manager in the Specialist Medicine Clinical Management Group within the Endocrinology Department.
We are looking to recruit an individual who wants to develop their management skills, is patient focused, enthusiastic and hard working with good attention to detail. We are a large and busy healthcare provider and want staff who are resilient, focused and who have a 'can do attitude'.
As detailed further in the job description, you will be responsible for the operational running of a large administration team, ensuring the smooth running of our clinics and performance targets are met, staff appraisals are undertaken and sickness/absence is managed in line with trust policy.
You will work closely with your Service Manager, General Manager and clinical teams to ensure effective service development, operational management and delivery of high quality patient services for your clinical services.
We expect that you will be a high achiever, have a high level of energy and enthusiasm, a personality that is upbeat and motivated and an ability to lead in an engaging way with well-developed communication and relationships skills.
If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, please contact us for further information.
Informal conversations and site visits are encouraged - please contact Sahiba Kalsi Service Manager on 07508 822 842
Main duties of the job
To work within a team ensuring cover is provided at all times to maintain an essential service.
To actively participate in the sharing of skills and experience in the clinic team associated with each specialty aiding the spread of good practice throughout the team.
To attend in-service training or meetings to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
To attend all mandatory training as required by the Trust.
About us
Formed in 2000, UHL is one of the largest and busiest teaching trusts in England. As a teaching trust we work closely with local universities andplay a vital role in the education and training of doctors, nurses and other healthcare professionals.
Our core purpose is to provide caring at its best for all our patients. Our values sit at the heart of everything we do:
- We treat people how we would like to be treated
- We do what we say we are going to do
- We focus on what matters most
- We are passionate and creative in our work
- We are one team and we are best when we work together
We have a national and international reputation for our high quality specialist care and we are at the forefront of many research programmes and new procedures.
Job description
Job responsibilities
The Administration Manager is accountable to the Service Manager for the effective operational management of the Administration and Clerical Teams (A&C Teams) - which includes all Clinic Co-ordinators, Administrators, MDT Co-ordinators and Medical Secretaries within the Endocrinology department, ensuring high quality patient care services are delivered within the resources available.
In conjunction with the Service Manager, the admin manager will provide operational leadership and undertake day to day line management of the admin and clerical teams to include all aspects of RTT, Out Patients, Transcription and Administrative processes. This will be done in conjunction to encompass the management of all resources and the achievement of agreed performance objectives within the context of National and Trust frameworks and standards.
With other members of the management teams (Heads of Service, General and Service Manager) ensure continuity of service and suggest efficiency improvements to enhance the patient care services.
The post holder will ensure cohesion in working to the Trust standards, in providing a high quality service for patients.
Job description
Job responsibilities
The Administration Manager is accountable to the Service Manager for the effective operational management of the Administration and Clerical Teams (A&C Teams) - which includes all Clinic Co-ordinators, Administrators, MDT Co-ordinators and Medical Secretaries within the Endocrinology department, ensuring high quality patient care services are delivered within the resources available.
In conjunction with the Service Manager, the admin manager will provide operational leadership and undertake day to day line management of the admin and clerical teams to include all aspects of RTT, Out Patients, Transcription and Administrative processes. This will be done in conjunction to encompass the management of all resources and the achievement of agreed performance objectives within the context of National and Trust frameworks and standards.
With other members of the management teams (Heads of Service, General and Service Manager) ensure continuity of service and suggest efficiency improvements to enhance the patient care services.
The post holder will ensure cohesion in working to the Trust standards, in providing a high quality service for patients.
Person Specification
Essential
Essential
- Effective verbal and written communication and negotiation skills
- Ability to prioritise and to deliver to short, competing deadlines
Desirable
- Previous experience of managing change
Essential
Essential
- RTT/Clinic Management/Waiting List or equivalent operational experience
Essential
Essential
- Degree/Diploma in a Healthcare and/or Administrative field or equivalent experience gained in an administrative management post for a minimum of 3 years
- Awareness of NHS systems and procedures
- Previous experience of preparing reports and action plans
Essential
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Person Specification
Essential
Essential
- Effective verbal and written communication and negotiation skills
- Ability to prioritise and to deliver to short, competing deadlines
Desirable
- Previous experience of managing change
Essential
Essential
- RTT/Clinic Management/Waiting List or equivalent operational experience
Essential
Essential
- Degree/Diploma in a Healthcare and/or Administrative field or equivalent experience gained in an administrative management post for a minimum of 3 years
- Awareness of NHS systems and procedures
- Previous experience of preparing reports and action plans
Essential
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
