Job summary
Job overview
An exciting opportunity has arisen for a Service Manager at the Children Hospital within University Hospital of Leicester.
We are looking to recruit a highly motivated, energetic and efficient team player who enjoys developing and transforming services, and working within a high performing team.
You will be responsible for overseeing and managing all clinic activity and service development for various Paediatric Medical sub-specialties including:
- Paediatric Allergy & Immunology
- Paediatric Rheumatology
- Paediatric Respiratory Services (General, LTV, Physiology, Sleep, PCD, CF)
- Paediatric Nephrology
- Paediatric Diabetes
You will also be the lead link manager for transformation & outpatient optimisation work streams.
You will provide continual operational support for the above sub-specialties, working closely with fellow clinical, nursing and associate professionals to overcome operational and service issues as they arise.
The post holder will also take an active role in the development of business cases and service development/sustainability practices such as negotiating with commissioning colleagues, regional partners, and external organisations, the development of service growth pilots, service expansion plans, and transformational planning.
Main duties of the job
You will possess excellent organisational skills with strong verbal and written communication abilities. You will have the ability to work on your own initiative, in addition to being a committed team player to a multi-disciplinary team. This rolerequires experience in people management and team development is essential.
You must be able to deal with confidential issues in a professional manner and be able to work under pressure. You will need to have experience working in a similar role within a busy department in a healthcare setting and be competent in dealing with complex patient pathways and evolving treatment plans. You should have knowledge of key national targets including RTT and diagnostics.
Manage personal workload to meet both corporate and personal deadlines. Prioritise workloadandto work with a "problem solving approach" in order to identify solutions to challenges in the service.
Successful candidate will be taking part of the management rota including on calls (roughly 2 nights per month, and one full weekend day per month - off site, unless called in, the rota is subject to service needs).
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
1. Leadership
- To support the General Manager and deputise for them in their absence.
- To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected.
- To assist the General Manager in the production of business plans, and service development for the service, where appropriate leading on specific service plans.
- Under the direction of the General Manager, to bring forward to the CMG Management Team budget proposals to enable the delivery of service plans and which reflect appropriate value for money.
- To ensure that staff reporting to this post are valued, supported and clear what is expected of them
- To encourage the development of any staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
- To ensure that changes to Workforce policies are implemented across the area and that this is done consistently.
2. Service Delivery
- To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General Manager.
- To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints.
- To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG (and within and outside the Trust where appropriate.)
- To ensure effective systems of communication are in place and utilised.
3. Performance Management
- To be responsible for any specific budget areas delegated by the General Manager and to support the General Manager in co-ordinating budgets and financial plans for the services.
- To work in collaboration with all staff in the service area/s to ensure that the business plans are fulfilled and that there is adherence to the budget.
- To lead on or support new regional or local initiatives.
- To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards and targets.
- To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as appropriate.
- To produce reports on financial, contractual and performance as necessary.
- To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
- Where required, to manage relevant staff within service areas in such a way that contracts and targets are delivered.
- To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trusts Sickness Absence Policy
- To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
- To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
- To support the systems of incident reporting and education of staff following incidents and adverse events.
4. Standards and Requirements for Healthcare Organisations
- To support the General Manager to provide assurance that the CMG is providing the best quality of patient care in line with national healthcare standards.
- To support the General Manager to implement systems and processes to be able to provide assurance to the CMG Team that the CMG meets or exceeds the relevant Care Quality Commission (CQC) Standards for registration and continues to comply with licensing requirements and local healthcare targets.
- To support the General Manager to maintain a systematic approach to handling patient complaints to ensure that these are resolved in accordance with Trust and national guidelines.
5. Research and Development
- Help ensure that the CMG contributes towards the Trusts Research Strategy.
- Promote medical/clinical research activity.
- To support the General Manager to ensure that opportunities for medical/clinical research and audit at CMG/Specialty level are maximised to support the improvement of clinical outcomes and the patient experience.
- Ensure that research and audit activity is conducted in line with Trust standards, and that results are shared with other specialties as appropriate and the Research and Development Department.
6. Governance and Risk
- To support the General Manager to ensure that patient safety is at the centre of the CMGs delivery of patient services.
- To help ensure that within the CMG, governance and risk management are seen to be everyones responsibility.
- To maintain effective systems to record and monitor governance and risk information.
- To help make the case for resources where necessary for submission to the Divisional Team to deliver an annual Governance Plan, including relevant clinical audit activity.
- To support the General Manager in ensuring that the CMG employs robust risk management and systems for clinical quality and safety improvement.
- Promote clinical information for benchmarking and audit to improve the patient experience.
7. Communication
- To help establish and maintain effective two way channels of communication within the CMG.
- To maintain lines of communication with other Service Managers in the Trust and wider healthcare community if appropriate, to ensure that services are integrated.
- To support a communication structure within the non-medical clinical services within the CMG to ensure all staff are and remain engaged in the Trusts vision for delivering excellence in all we do.
- To help ensure that good practice is rapidly shared within the CMG/Division and wider organisation where appropriate.
8. Human Resources
- In support of the General Manager to review the support workforce on an on-going basis to ensure it has the right numbers and the right level of knowledge, skill and expertise to deliver services in the most effective and efficient way.
- To help ensure that all staff in the CMG are aware of the Trusts values and understand that they are expected to work to them
- To ensure that all staff with management or supervisory responsibility within the CMG have been trained in core HR policies such as Equality and Diversity, Discipline, Recruitment, Workforce Change, and are competent to deal with first line HR issues.
- Ensure that all staff that report to this post are regularly appraised and have a Personal Development Plan which supports the Trusts excellence agenda.
9. Education and Teaching
- In conjunction with the General Manager to ensure that all staff in the CMG receive appropriate training and on-going development to enable them to fulfil their roles competently and safely.
- To ensure the establishment and maintenance of systems to monitor and ensure that all staff are attending mandatory training as appropriate.
- Promote learning opportunities in a wide range of formats to improve multi-disciplinary and flexible working.
- Promote a culture of lifelong learning.
10. Other
- To participate in the CMGs management on-call rota
- The post may be required to participate in the Trusts management on-call rota
Job description
Job responsibilities
1. Leadership
- To support the General Manager and deputise for them in their absence.
- To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected.
- To assist the General Manager in the production of business plans, and service development for the service, where appropriate leading on specific service plans.
- Under the direction of the General Manager, to bring forward to the CMG Management Team budget proposals to enable the delivery of service plans and which reflect appropriate value for money.
- To ensure that staff reporting to this post are valued, supported and clear what is expected of them
- To encourage the development of any staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
- To ensure that changes to Workforce policies are implemented across the area and that this is done consistently.
2. Service Delivery
- To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General Manager.
- To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints.
- To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG (and within and outside the Trust where appropriate.)
- To ensure effective systems of communication are in place and utilised.
3. Performance Management
- To be responsible for any specific budget areas delegated by the General Manager and to support the General Manager in co-ordinating budgets and financial plans for the services.
- To work in collaboration with all staff in the service area/s to ensure that the business plans are fulfilled and that there is adherence to the budget.
- To lead on or support new regional or local initiatives.
- To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards and targets.
- To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as appropriate.
- To produce reports on financial, contractual and performance as necessary.
- To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
- Where required, to manage relevant staff within service areas in such a way that contracts and targets are delivered.
- To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trusts Sickness Absence Policy
- To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
- To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
- To support the systems of incident reporting and education of staff following incidents and adverse events.
4. Standards and Requirements for Healthcare Organisations
- To support the General Manager to provide assurance that the CMG is providing the best quality of patient care in line with national healthcare standards.
- To support the General Manager to implement systems and processes to be able to provide assurance to the CMG Team that the CMG meets or exceeds the relevant Care Quality Commission (CQC) Standards for registration and continues to comply with licensing requirements and local healthcare targets.
- To support the General Manager to maintain a systematic approach to handling patient complaints to ensure that these are resolved in accordance with Trust and national guidelines.
5. Research and Development
- Help ensure that the CMG contributes towards the Trusts Research Strategy.
- Promote medical/clinical research activity.
- To support the General Manager to ensure that opportunities for medical/clinical research and audit at CMG/Specialty level are maximised to support the improvement of clinical outcomes and the patient experience.
- Ensure that research and audit activity is conducted in line with Trust standards, and that results are shared with other specialties as appropriate and the Research and Development Department.
6. Governance and Risk
- To support the General Manager to ensure that patient safety is at the centre of the CMGs delivery of patient services.
- To help ensure that within the CMG, governance and risk management are seen to be everyones responsibility.
- To maintain effective systems to record and monitor governance and risk information.
- To help make the case for resources where necessary for submission to the Divisional Team to deliver an annual Governance Plan, including relevant clinical audit activity.
- To support the General Manager in ensuring that the CMG employs robust risk management and systems for clinical quality and safety improvement.
- Promote clinical information for benchmarking and audit to improve the patient experience.
7. Communication
- To help establish and maintain effective two way channels of communication within the CMG.
- To maintain lines of communication with other Service Managers in the Trust and wider healthcare community if appropriate, to ensure that services are integrated.
- To support a communication structure within the non-medical clinical services within the CMG to ensure all staff are and remain engaged in the Trusts vision for delivering excellence in all we do.
- To help ensure that good practice is rapidly shared within the CMG/Division and wider organisation where appropriate.
8. Human Resources
- In support of the General Manager to review the support workforce on an on-going basis to ensure it has the right numbers and the right level of knowledge, skill and expertise to deliver services in the most effective and efficient way.
- To help ensure that all staff in the CMG are aware of the Trusts values and understand that they are expected to work to them
- To ensure that all staff with management or supervisory responsibility within the CMG have been trained in core HR policies such as Equality and Diversity, Discipline, Recruitment, Workforce Change, and are competent to deal with first line HR issues.
- Ensure that all staff that report to this post are regularly appraised and have a Personal Development Plan which supports the Trusts excellence agenda.
9. Education and Teaching
- In conjunction with the General Manager to ensure that all staff in the CMG receive appropriate training and on-going development to enable them to fulfil their roles competently and safely.
- To ensure the establishment and maintenance of systems to monitor and ensure that all staff are attending mandatory training as appropriate.
- Promote learning opportunities in a wide range of formats to improve multi-disciplinary and flexible working.
- Promote a culture of lifelong learning.
10. Other
- To participate in the CMGs management on-call rota
- The post may be required to participate in the Trusts management on-call rota
Person Specification
Traning and Qualification
Essential
- Knowledge of health service management, including change management and workforce redesign.
- Detailed knowledge of the NHS in the acute sector with up to date knowledge of acute /medical/surgical specialities.
- Evidence of CPD
Desirable
- Extensive knowledge of one or more specialties
Skills and Experience
Essential
- Experience within the Healthcare sector at junior management level
- Proven track record of management and of monitoring healthcare targets
- Experience of delivering service change within an NHS setting
- Experience of managing performance issues
- Well-developed IT skills, particularly word and excel.
Desirable
- Experience of reporting on complex performance management information
Communication and relationship skills
Essential
- Excellent communications skills, both written and oral
- Evidence of being a team-player but able to stand back when necessary
- Ability to motivate staff
- Ability to present complex data
- Proven influencing skills
- Ability to manage conflict
Analytical and Judgement skills
Essential
- Logical thinker with evidence of delivery
- Excellent problem solving skills using team when appropriate
- Ability to understand complex financial and clinical data
- Business focused
- Sensitive to clinical and political demands
- Ability to cut through barriers to change
Planning and organisation skills
Essential
- Demonstrable organisational skills
- Track record of delivering to deadlines
- Track record of identifying problems and proposing and implementing solutions.
Other requirements specific to the role
Essential
- Able to participate in CMG management and on call rota
Person Specification
Traning and Qualification
Essential
- Knowledge of health service management, including change management and workforce redesign.
- Detailed knowledge of the NHS in the acute sector with up to date knowledge of acute /medical/surgical specialities.
- Evidence of CPD
Desirable
- Extensive knowledge of one or more specialties
Skills and Experience
Essential
- Experience within the Healthcare sector at junior management level
- Proven track record of management and of monitoring healthcare targets
- Experience of delivering service change within an NHS setting
- Experience of managing performance issues
- Well-developed IT skills, particularly word and excel.
Desirable
- Experience of reporting on complex performance management information
Communication and relationship skills
Essential
- Excellent communications skills, both written and oral
- Evidence of being a team-player but able to stand back when necessary
- Ability to motivate staff
- Ability to present complex data
- Proven influencing skills
- Ability to manage conflict
Analytical and Judgement skills
Essential
- Logical thinker with evidence of delivery
- Excellent problem solving skills using team when appropriate
- Ability to understand complex financial and clinical data
- Business focused
- Sensitive to clinical and political demands
- Ability to cut through barriers to change
Planning and organisation skills
Essential
- Demonstrable organisational skills
- Track record of delivering to deadlines
- Track record of identifying problems and proposing and implementing solutions.
Other requirements specific to the role
Essential
- Able to participate in CMG management and on call rota
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
