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United Lincolnshire Hospitals NHS Trust

Clerical Officer - Health Records Band 2

The closing date is 18 February 2026

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Job summary

These posts are based at Louth Hospital .

Working within our busy environment you will carry out Health Records duties as part of the wider Outpatients team, assisting in the daily provision of a professional health records service ensuring patients, relatives and visitors receive the best possible service. The role will involve the filing, locating, retrieval and preparation of patient case notes, to ensure that national waiting times are adhered to. Advising patients, staff and relatives by telephone and dealing with their enquires is also a key part of this role. The role will also include the need to cover reception areas when required.

Main duties of the job

Applicants must have clerical experience and have worked with the public in a customer care position. Applicants should have 2 GCSEs (or equivalent) Grade C or above including Maths and English or an NVQ2 in the relevant subjects (or equivalent) e.g. customer care or administration. Knowledge and experience of NHS targets is essential as is the ability to work to tight deadlines. The successful candidate will be able to work as an individual and as part of a team having the ability to be flexible, being able to prioritise and organise work in order to meet tight deadlines whilst being able to adapt to the changing needs of the service. It is essential to be able to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail whilst maintaining confidentiality at all times. Good data entry/keyboard skills are desirable together with a basic understanding of medical terminology.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

12 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

357-LN-971-25-QIA1847-A

Job locations

Louth Hospital

High Holme Road

Louth

LN11 0EU


Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

Person Specification

Specific Requirements

Essential

  • Ability to maintain confidentiality
  • Ability to work flexibly in a changing environment
  • Ability to work independently as well as in a team
  • Ability to work within tight timescales and prioritise
  • Evidence of ability to pay close attention to details

Knowledge, Skills, Aptitudes

Essential

  • Excellent Customer Care Skills
  • Excellent Time management skills and the ability to adhere to strict deadlines
  • Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
  • Good organisation skill with the ability to work to a consistently high standard both individually and part of a team
  • Good Communication skills, both written and verbal
  • Ability to deal effectively with difficult situations
  • Ability to jointly plan work with other members of the team
  • Ability to work unsupervised and take responsibility for own actions
  • Awareness and Knowledge of the dignity in care agenda
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and ?Excellence

Desirable

  • Knowledge and experience of using PAS and other Patient/hospital related computer systems

Previous Experience

Essential

  • Experience of working with the general public in a customer facing capacity
  • Experience of working in an office environment.

Desirable

  • Knowledge or experience of NHS working

Qualifications

Essential

  • Good standard of education with at least 2 GCSE's (grade C or above) or equivalent, including English and Maths Or an NVQ2 or equivalent in relative subject, i.e. Customer Care Skills
  • Computer literate with working knowledge of Microsoft Excel and Word

Desirable

  • CLAIT or European Computer Driving Licence.
  • Basic knowledge of Medical Terminology.
Person Specification

Specific Requirements

Essential

  • Ability to maintain confidentiality
  • Ability to work flexibly in a changing environment
  • Ability to work independently as well as in a team
  • Ability to work within tight timescales and prioritise
  • Evidence of ability to pay close attention to details

Knowledge, Skills, Aptitudes

Essential

  • Excellent Customer Care Skills
  • Excellent Time management skills and the ability to adhere to strict deadlines
  • Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands
  • Good organisation skill with the ability to work to a consistently high standard both individually and part of a team
  • Good Communication skills, both written and verbal
  • Ability to deal effectively with difficult situations
  • Ability to jointly plan work with other members of the team
  • Ability to work unsupervised and take responsibility for own actions
  • Awareness and Knowledge of the dignity in care agenda
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and ?Excellence

Desirable

  • Knowledge and experience of using PAS and other Patient/hospital related computer systems

Previous Experience

Essential

  • Experience of working with the general public in a customer facing capacity
  • Experience of working in an office environment.

Desirable

  • Knowledge or experience of NHS working

Qualifications

Essential

  • Good standard of education with at least 2 GCSE's (grade C or above) or equivalent, including English and Maths Or an NVQ2 or equivalent in relative subject, i.e. Customer Care Skills
  • Computer literate with working knowledge of Microsoft Excel and Word

Desirable

  • CLAIT or European Computer Driving Licence.
  • Basic knowledge of Medical Terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Louth Hospital

High Holme Road

Louth

LN11 0EU


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Louth Hospital

High Holme Road

Louth

LN11 0EU


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader - Outpatient Appts/Health Records

Nikita Dixon

nikita.dixon@nhs.net

01507631375

Details

Date posted

12 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

357-LN-971-25-QIA1847-A

Job locations

Louth Hospital

High Holme Road

Louth

LN11 0EU


Supporting documents

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