Job summary
To assist the Catering Managers in providing efficient Business Support Services to the Retail & Patient Catering Teams.
To lead Trust wide on a range of catering projects & procedural activities to include but not limited to; Electronic Meal Ordering, Food Supply Cost & Waste Analysis, Income Generation, Financial Analysis & Target Monitoring. Identify/monitor CIP targets, support departments achieve & maintain highest ratings with Environmental Health standards. Support site leads with industry specific training targets. Liaising with stakeholders on service provision in line with the National Food Standards in Health Care.
To develop & produce timely reports & presentations for the Senior Management Team in relation to strategy and performance. Assist with formal internal & external stakeholder meetings.
Provide training & information guides to Nursing, Dietetics, Facilities support & external organisations on a range of topics to include Food Safety & Hygiene, Allergen Awareness, Nutrition & Hydration, Protected Meal Times, PLACE requirements.
To develop, establish & introduce appropriate monitoring, management, analysis & reporting techniques supporting the management of information & service performance.
Support the site teams evaluation of performance against targets & service provision using accurate, timely & proactive measurement in both Trust and National continuous improvement initiatives.
Oversee the catering admin team
Main duties of the job
6.
To provide a quality performance function which demonstrates and delivers an integrated administration for the department's operational management.
1. To work across functions and in conjunction with supervisors, team leaders and managers in monitoring the provision and application of performance measures.
2. Apply acquired experience of the department's functional practice and procedures along with knowledge of reporting arrangements, to develop (and influence as appropriate) the collection of information.
3. To assess in a methodical manner the fact and trend in performance as presented by information acquired, and to present this taking account of past reporting and future projections.
4. To programme, plan and organise the site team's performance reporting to; ensure information requirements are met; requested service changes are reported and the reporting of the impact on service provision is measured and recorded.
5. To develop, negotiate and implement procedures and practice supporting the performance management requirement, ensuring a regular and consistent application of weekly and monthly data collection.
About us
Our catering teams provide food to our patients, visitors & staff 365 days a year & both our patient & retail services work together across our three acute sites at Lincoln County Hospital, Pilgrim Hospital Boston & Grantham & District Hospital. They operate in a fast paced environment with compassion & care to ensure that each patient & customer always comes first.
Quality, nutritious food is instrumental in supporting patients achieve optimum recovery during their stays on our sites and our retail areas provide much needed food for our staff during busy shifts. We welcome candidates personable and with analytical skills that can adapt to both support our teams achieve the most time and cost efficient services, while independently using data to establish ways to support them achieve this.
This is a new role for the catering division and an opportunity for the successful candidate to be part of new, exciting and forward thinking projects and help shape the way the services operate efficiently in a positive 'can do' environment.
Our teams take a huge amount of pride in their work and we have an eclectic mix of ages, backgrounds and responsibilities that together show great work ethic and compassion for those they provide for. Everyone of us is a cog that helps turn the wheel of our hospitals and if you have the right enthusiasm and commitment to help drive change and make a difference for the benefit of our patients and staff then we look forward to hearing from you.
Job description
Job responsibilities
Please see the full Job Description and Person Specification attached for the full information regarding this role.
Job description
Job responsibilities
Please see the full Job Description and Person Specification attached for the full information regarding this role.
Person Specification
Qualifications (Academic, Professional & Vocational)
Essential
- oEducation to degree level in relevant area eg business administration or to demonstrate equivalent experience.
- oManagement qualification or commit to work towards this within first 12 months.
Desirable
- oLevel 2 Food Safety Hygiene Certificate
- oLevel 3 food safety Hygiene certificate or willingness to work towards
- oFSA allergen awareness certificate
Previous Experience (Nature & Level)
Essential
- oEvidence of servicing information requirements in a complex environment.
- oExperience in a post requiring use of own initiative whilst working as part of a team for a substantive length of time
- oExperience of processes administrative.
- oExperience of working in the NHS or other large customer service environment/organisation.
- oExperience of working to strict deadlines.
- oExperienced in the use of Microsoft applications including database use
Desirable
- oFinancial management.
- oManaging a small team.
- oWorking within or understanding a large scale catering environment
Evidence of Particular: - Knowledge - Skills - Aptitudes
Essential
- oExtensive IM&T Skills including Word, Excel, Access, PowerPoint and e-mail.
- oEvidence of good written presentation skills.
- oEvidence of good verbal communication skills.
- oEvidence of co-ordination and organisational skills.
- oHighly numerate and able to analyse and interpret information.
- oAttention to detail and accuracy.
- oAbility to prioritise work and meet deadlines.
- oAble to analyse data, information and trends on complaints and present to a wide ranging audience.
Desirable
- oKnowledge of Estates & Facilities databases eg ERIC/PEAT.
- oKnowledge of performance management systems eg balanced scorecard.
Specific Requirements
Essential
- oAbility to work flexibility whilst recognising deadlines must be met.
- oMust remain calm under pressure.
- oFlexible approach to working hours when workload demands.
- oAttention to detail and accuracy.
- oAbility to work as part of team.
- oProblem solving skills - ability to focus on detail
- oAnalytical.
- oProcess orientated.
Desirable
- oCommitted to self-development and appraisal.
- oUnderstanding of professionalism and confidentiality.
Person Specification
Qualifications (Academic, Professional & Vocational)
Essential
- oEducation to degree level in relevant area eg business administration or to demonstrate equivalent experience.
- oManagement qualification or commit to work towards this within first 12 months.
Desirable
- oLevel 2 Food Safety Hygiene Certificate
- oLevel 3 food safety Hygiene certificate or willingness to work towards
- oFSA allergen awareness certificate
Previous Experience (Nature & Level)
Essential
- oEvidence of servicing information requirements in a complex environment.
- oExperience in a post requiring use of own initiative whilst working as part of a team for a substantive length of time
- oExperience of processes administrative.
- oExperience of working in the NHS or other large customer service environment/organisation.
- oExperience of working to strict deadlines.
- oExperienced in the use of Microsoft applications including database use
Desirable
- oFinancial management.
- oManaging a small team.
- oWorking within or understanding a large scale catering environment
Evidence of Particular: - Knowledge - Skills - Aptitudes
Essential
- oExtensive IM&T Skills including Word, Excel, Access, PowerPoint and e-mail.
- oEvidence of good written presentation skills.
- oEvidence of good verbal communication skills.
- oEvidence of co-ordination and organisational skills.
- oHighly numerate and able to analyse and interpret information.
- oAttention to detail and accuracy.
- oAbility to prioritise work and meet deadlines.
- oAble to analyse data, information and trends on complaints and present to a wide ranging audience.
Desirable
- oKnowledge of Estates & Facilities databases eg ERIC/PEAT.
- oKnowledge of performance management systems eg balanced scorecard.
Specific Requirements
Essential
- oAbility to work flexibility whilst recognising deadlines must be met.
- oMust remain calm under pressure.
- oFlexible approach to working hours when workload demands.
- oAttention to detail and accuracy.
- oAbility to work as part of team.
- oProblem solving skills - ability to focus on detail
- oAnalytical.
- oProcess orientated.
Desirable
- oCommitted to self-development and appraisal.
- oUnderstanding of professionalism and confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
