United Lincolnshire Hospitals NHS Trust

Receptionist Band 2 - MEAU

The closing date is 27 July 2025

Job summary

We are looking for an enthusiastic professional Ward Clerk to work on Neustadt Welton at Lincoln County Hospital.

You will be part of a multi-disciplinary ward team working on N/Welton.

You will be the first point of contact for visitors, patients and other staff of all disciplines and will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.

You will act as liaison between the clinical team, the patient's family, friends etc. and other third parties such as police, social services and clinical staff in other trusts. You will predominantly be using NHS it systems, including Careflow and WEB V on a daily basis.

Main duties of the job

As the successful candidate, you will provide clerical support and reception duties.

You will be the first point of contact for patients who are arriving for admission to the unit and maybe very anxious and so interpersonal skills, a friendly face and reassuring manner are essential. You will also provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.

Your duties will include Admitting and discharging a large amount of patients on a daily basis, updating case notes and handling documentation, making appointments and possibly arranging transport.

Good IT skills are essential to this role as you will predominantly be using NHS IT systems, including Careflow and WEB V on a daily basis.

Excellent interpersonal and communication skills are needed to liaise with all staff, patients and relatives.

You should be highly motivated and flexible, with attention to detail.

About us

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

10 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

357-LN-239-25-QIA469-A

Job locations

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Person Specification

Qualifications

Essential

  • o Ability to use basic data input/word processing.

Desirable

  • o IT Qualification
  • o CLAIT, ECDL or equivalent qualification

Previous Experience

Essential

  • o Working in a customer care/administration environment.

Desirable

  • o Previous experience in a hospital/care environment.

Knowledge, skills and Aptitude

Essential

  • o Excellent written and verbal communication skills.
  • o Professional telephone manner.
  • o Demonstrate an ability to complete tasks efficiently.
  • o Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Specific Requirements

Essential

  • o Ability to achieve goals in a busy environment
  • o Able to work using initiative.
  • o Willing to adopt new working practices.

Desirable

  • o Prepared to undertake training relative to the post.
Person Specification

Qualifications

Essential

  • o Ability to use basic data input/word processing.

Desirable

  • o IT Qualification
  • o CLAIT, ECDL or equivalent qualification

Previous Experience

Essential

  • o Working in a customer care/administration environment.

Desirable

  • o Previous experience in a hospital/care environment.

Knowledge, skills and Aptitude

Essential

  • o Excellent written and verbal communication skills.
  • o Professional telephone manner.
  • o Demonstrate an ability to complete tasks efficiently.
  • o Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Specific Requirements

Essential

  • o Ability to achieve goals in a busy environment
  • o Able to work using initiative.
  • o Willing to adopt new working practices.

Desirable

  • o Prepared to undertake training relative to the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Sister

Juliette Turner

Juliette.Turner@nhs.net

01522573157

Details

Date posted

10 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

357-LN-239-25-QIA469-A

Job locations

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY


Supporting documents

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