Facilities Team Leader - Band 5

Job responsibilities

To efficiently and effectively prioritise plan/organise, on a day-to-day basis, the flexible delivery of Housekeeping, Porters, waste Linen/sewing and admin/income office services by a multi-skilled, multi-disciplinary workforce.

1. To monitor directly the delivery and performance to services standards, of both in-

house and contracted services, initiating necessary remedial action which may involve the use of persuasive, motivational and negotiating skills to ensure

provision of relevant information for service monitoring.

2. To promote Facilities profile in site service developments by proactive

involvement team work and cross service co-operation.

3. To ensure close liaison and fully integrated team working with other Facilities

departments, as well as Ward staff and other service users, to promote a standard

configuration and delivery of services which takes account of service users views.

4. To contribute to the development of Departmental service improvements

supporting the Facilities Management Team in identifying and taking ownership

of Facilities issues across the site.

5. To provide necessary direction in ensuring integration across Hotel and Catering

Services. Main function areas of responsibility to include Housekeeping, Porters, waste, Linen/sewing and Admin/Income office services. Along with the monitoring of the patient meal service in conjunction with the PLACE requirementsCatering leads

6. To ensure application of accurate staff management systems including: absence,

disciplinary and satisfactory time keeping; and having delegated responsibility for

expenditure controls (to include preparation of weekly Pay and Non Pay

expenditure records and presentation of data to inform Performance Management.)

7. To conduct and oversee environmental and cleanliness monitoring surveys on a

regular basis.

8. To manage and ensure that controls are in place for the handling of income taken from the Retail Catering outlets, Car parking and any other income generating services for the Hospital site. Making sure that the Standard Financial standards requirements are adhered to by the Facilities staff involved,

To promote a working environment in which staff are valued, motivated and can positively contribute to the culture and development of Facilities.

1. In conjunction with the Facilities Management team and with Supervisors,

to undertake goal setting and performance management. This will include discussions concerning rosters and allocation/reallocation of work. Along with meeting deadlines regarding the Facilities work plan.

2. To contribute to the development of Facilities Annual Training Plan,

implementing the delivery of the same, undertaking training as required.

3. Undertake, appropriate annual staff appraisals and extension management

and application of the Trusts Appraisal Policy to front line staff.

4. To participate, supporting the Facilities Management team, in the recruitment and

appointment of staff ensuring Job Descriptions and Person Specifications are

regularly reviewed and updated.

5. To take part in required meetings, briefings or training sessions, deputising for

the Facilities Management team, as required.

6. Provide cover in the absence of, and support to the Facilities Management team

to ensure continuity of service delivery.

As directed, take responsibility for implementation of Trust and Departmental Policies and Procedures and propose policy developments to improve the service throughout the Trust, ensuring staff awareness, and monitoring effective take up.

1. To ensure compliance with all Health and Safety Legislation and promotion of safe

working practices are adhered to at all times.

2. To allocate/undertake annual review of existing Risk Assessments and to

allocate/undertake any new Risk Assessments required, ensuring that a central

Facilities Risk Assessment Data Base is maintained.

3. To draft, update and maintain current procedures for the operation of all services

and equipment proposing development/ improvements as necessary.

4. To deputise for the Facilities Management team, as directed, in undertaking

Facilities specific duties outlined in the Trusts Fire and Security Policies.

5. To report and monitor in conjunction with the Facilities Management team,

site Critical Service/Flash Reports, Incident Reports etc.

To oversee, as directed by Facilities management Team, management of stocks and income held in the income office and stores.

1. To prepare, authorise and follow up orders, ensuring stock levels are maintained.

2. To oversee the monitoring of stock levels and usage, along with income taken and the preparation and production of management reports as required by the Facilities management team.

3. To ensure budgetary limits are adhered to and management information on

expenditure is available.

4. To undertake management of routine stocktaking, such as Trust owned linen

stocks, cleaning materials or Materials Management Quarterly Reviews

Qualifications

Essential

• Educated to degree level or equivalent
• NVQ Level 3 or above in Customer Care or willing to train to this requirement or have extensive experience in a range of Facilities services
• Food hygiene level 2
• Must be computer literate and able to produce detailed reports

Desirable

• Health and Safety qualification
• Completed Facilities Team Leader training
• Manual Handling qualification
• Training Qualification

Experience

Essential

• Extensive experience working in Facilities services including management of staff, products and standards
• Knowledge of full range of work procedures, practices and equipment for a housekeeping service to include linen management

Desirable

• Experience of large scale customer focused service
• Practical employee relations experience, including liaison with Staff Representatives
• Budget management experience
• Detailed knowledge of operational staff recruitment and management

Skills

Essential

• Literacy, numeracy and comprehension skills sufficient to be able to produce written reports and procedures and accurate financial analysis
• Ability to manage and monitor the use of resources
• Ability to prioritise and achieve deadlines
• Ability to motivate, lead and develop individuals and multi-disciplinary teams
• Ability to recommend, implement and promote change and improvements to work activities
• Ability to look across service boundaries in enhancing patient and customer services
• Knowledge of safe working practices and Risk Assessment
• Able to work on own initiative and as part of a multi-disciplinary team

Desirable

• Keyboard/computer skills: no formal qualification is necessary but the ability to produce memos, letters, reports or notices, set up basic spreadsheets/enter data and operate email would be an advantage

Specific Requirments

Essential

• Innovative and enthusiastic
• Confident and assertive to challenge established attitudes and preconceptions
• A motivated, positive, professional approach when dealing with staff and client issues.
• Prepared to be flexible in hours worked and in adapting to changing job specification
• Good standards of communication and interpersonal skills - ability to communicate effectively at all levels

Desirable

• Ability to influence behaviour and analyse issues
• Understanding of Team Dynamics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).