Ward Receptionist - Band 2

Job summary

Safari Day Unit is an 8 bedded Children's emergency assessment area, assessing and treating children and their families.

The Ward Receptionist is an integral member of the ward team who acts as an interface between the unit, hospital services, patients , families and the public.

To perform clerical duties to assist with the smooth running of the children and young people's emergency assessment unit.

Main duties of the job

To provide a friendly and informative first contact within the unit.Undertaking reception duties, dealing with hospital staff, parents and members of the public in an efficient, polite and courteous manner, answering queries, and communicating complex information where there may be barriers to understanding. Persuasion, motivational and negotiating skills are essential.Maintaining security and privacy at all times is of paramount importance.

2. General telephonist responsibilities- dealing with telephone enquiries,communicating effectively with the ward team, patients, families and visitors, as well as other hospitals and transport teams whilst maintaining patient confidentiality.3. Prioritise workloads - responding to emergency factors and situationseffectively.Inputting and updating details on the Careflow system in a timely waye.g. Registering patients, producing, tracking and retrieving notes.Transfer & discharge of patients ensuring that all details are correct

Assisting the Clinical Staff regarding queriesLocal RA agents for RA Smartcards.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).