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United Lincolnshire Hospitals NHS Trust

Administrative and Clerical Receptionist - Band 2

Information:

This job is now closed

Job summary

Within Therapies we have an opportunity for a band 2 Administrative/Clerical Receptionist to join a 20+ strong administrative team across four main therapy departments. The job involves supporting therapy services to maintain Physiotherapy and Occupational Therapy departments out puts across the sites.

Main duties of the job

To ensure patients receive appointments within the local and national targets set.

To ensure patients and staff receive all relevant information in a timely, accurate and effective way.

To ensure all data relating to patients is captured in a timely and accurate manner. To provide a customer focused booking service.

To provide reception services, to relevant areas in a professional, understanding and courteous manner.

To follow agreed procedures and protocols.

About us

Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

24 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

357-LN-1071-24

Job locations

Skegness Hospital

Dorothy Avenue

Skegness

PE25 2BS


Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution.

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution.

Person Specification

Qualifications

Essential

  • GCSE Grade C (5) or above in English and Maths or equivalent qualification/ experience or NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards

Desirable

  • RSA CLAIT qualifications or ECDL or equivalent

Previous Experience

Essential

  • Experience of working in a customer care or office environment

Desirable

  • Knowledge or experience of NHS working

Knowledge, skills, aptitudes

Essential

  • Good data entry/keyboard skills
  • Ability to prioritise and organise own workload
  • Good written and verbal communication skills
  • Be accurate and pay attention to detail in work produced
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: o Patient Centred o Respect and Excellence o Compassion o Safety

Desirable

  • Understanding of NHS waiting times Targets
  • Experience of Health Records, Outpatients and Waiting List
  • Understanding of booking systems, maintaining diaries

Specific Requirements

Essential

  • Ability to main confidentiality
  • Ability to work to tight deadlines
  • Ability to work as an individual and as part of a team
Person Specification

Qualifications

Essential

  • GCSE Grade C (5) or above in English and Maths or equivalent qualification/ experience or NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards

Desirable

  • RSA CLAIT qualifications or ECDL or equivalent

Previous Experience

Essential

  • Experience of working in a customer care or office environment

Desirable

  • Knowledge or experience of NHS working

Knowledge, skills, aptitudes

Essential

  • Good data entry/keyboard skills
  • Ability to prioritise and organise own workload
  • Good written and verbal communication skills
  • Be accurate and pay attention to detail in work produced
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: o Patient Centred o Respect and Excellence o Compassion o Safety

Desirable

  • Understanding of NHS waiting times Targets
  • Experience of Health Records, Outpatients and Waiting List
  • Understanding of booking systems, maintaining diaries

Specific Requirements

Essential

  • Ability to main confidentiality
  • Ability to work to tight deadlines
  • Ability to work as an individual and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Skegness Hospital

Dorothy Avenue

Skegness

PE25 2BS


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Skegness Hospital

Dorothy Avenue

Skegness

PE25 2BS


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Team Leader

Carrie Nicholson

carrie.nicholson@ulh.nhs.uk

Details

Date posted

24 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

357-LN-1071-24

Job locations

Skegness Hospital

Dorothy Avenue

Skegness

PE25 2BS


Supporting documents

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