Job summary
Same Day Emergency Care is an evolving service set up to provide urgent assessment, treatment and care for patients without needing an acute hospital bed. Our workload is dynamic and involves more than one speciality.
SDECrequires a structured but flexible approach to care delivery, therefore requires a calm individual whom can cope under pressure. This opportunity is for someone who can provide clerical and administration support to the team and customer care to patients and visitors being at times the first port of call. An individual with excellent communication skills is essential.
Main duties of the job
This role requires a highly motivated individual who can use initiative, manage their time and work well in the team.
We are looking for someone who can demonstrate and champion the Trusts behaviours and key values having knowledge to support the Dignity in Care Agenda.
A person who can work on own initiative and as part of a team to provide an environment that focuses on the patient and their experience maintaining confidentiality at all times.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
Desirable
- NVQ 2 or equivalent in relevant subject ie customer care skills
- Careflow Trained
Experience
Essential
- Working with the public in a customer care position
Desirable
Knowledge
Essential
- Good oral and written communication skills
- Awareness of key values and behaviours
- Good Keyboard skills
- Ability to prioritise workloads
- Awareness and Knowledge of the dignity in care agenda.
Desirable
- Understanding of booking systems maintaining diaries
- Understanding of coding and filing
- Health Care Experience
Specific Requirements
Essential
- Ability to work to tight deadlines
- Ability to work under pressure
- Ability to work either as part of a team.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
Desirable
- NVQ 2 or equivalent in relevant subject ie customer care skills
- Careflow Trained
Experience
Essential
- Working with the public in a customer care position
Desirable
Knowledge
Essential
- Good oral and written communication skills
- Awareness of key values and behaviours
- Good Keyboard skills
- Ability to prioritise workloads
- Awareness and Knowledge of the dignity in care agenda.
Desirable
- Understanding of booking systems maintaining diaries
- Understanding of coding and filing
- Health Care Experience
Specific Requirements
Essential
- Ability to work to tight deadlines
- Ability to work under pressure
- Ability to work either as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
