Job summary
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is the hub of effective patient administration in the Business Unit.
Main duties of the job
The Medical Secretary:
o Ensures a comprehensive secretarial and administrative service is provided to the medical staff and their supporting team
o Provides cover for colleagues in their absence to maintain service levels
o Notifies the Specialty Co-ordinator of any booking rule changes so that clinics and theatres are updated
o Co-ordinates the elective access process with the Elective Access Clerk and ensures that all available capacity is used
o Highlights current & future capacity problems (e.g. when referrals rise or case mix changes) to managers & clinicians
o Works with the Specialty Co-ordinators regularly to ensure the whole of the patient pathway runs smoothly with minimal delays ensuring the Trust achieves locally and nationally agreed standards
o Actively manages patient waiting lists and ensures patient pathways are updated to minimise validation backlogs and data quality issues
o Regularly validates PTLs to ensure data quality
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- Typing, Audio and Word/Text processing skills to RSA III or equivalent knowledge acquired through further experience
- GCSE English Language Grade C or equivalent
Desirable
- Medical Secretary qualification
- AMSPAR - Medical Terminology Certificate
- Stage 1 - Management Development or equivalent
- 4 GCSEs grade C or equivalent
- D32/33 Assessor Award or equivalent
Previous Experience
Essential
- Recent Medical Secretarial experience
- Knowledge of medical terminology
- Knowledge of PAS/Careflow
- Knowledge of 18 week RTT pathways
Skills
Essential
- Ability to complete tasks accurately and efficiently
- Ability to work on own initiative and prioritise workload to achieve deadlines
- Good written and verbal communication
- Ability to communicate and work as a team
- Competent Microsoft Word user
- Awareness and knowledge of the dignity in care agenda
- Ability to demonstrate key values and behaviours in line with the Trust Framework
Desirable
- Validation of 18 week RTT pathway
Specific Requirements
Essential
- Conscientious in standard of work produced
- Ability to work under pressure
- Clear understand of the importance of confidentiality
Desirable
- Adaptable to change and readiness to try new things
Person Specification
Qualifications
Essential
- Typing, Audio and Word/Text processing skills to RSA III or equivalent knowledge acquired through further experience
- GCSE English Language Grade C or equivalent
Desirable
- Medical Secretary qualification
- AMSPAR - Medical Terminology Certificate
- Stage 1 - Management Development or equivalent
- 4 GCSEs grade C or equivalent
- D32/33 Assessor Award or equivalent
Previous Experience
Essential
- Recent Medical Secretarial experience
- Knowledge of medical terminology
- Knowledge of PAS/Careflow
- Knowledge of 18 week RTT pathways
Skills
Essential
- Ability to complete tasks accurately and efficiently
- Ability to work on own initiative and prioritise workload to achieve deadlines
- Good written and verbal communication
- Ability to communicate and work as a team
- Competent Microsoft Word user
- Awareness and knowledge of the dignity in care agenda
- Ability to demonstrate key values and behaviours in line with the Trust Framework
Desirable
- Validation of 18 week RTT pathway
Specific Requirements
Essential
- Conscientious in standard of work produced
- Ability to work under pressure
- Clear understand of the importance of confidentiality
Desirable
- Adaptable to change and readiness to try new things
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
