Waiting List Clerk - Band 3

United Lincolnshire Hospitals NHS Trust

Information:

This job is now closed

Job summary

  • Waiting List Clerk
  • General Surgery
  • 29 hours
  • Secondment for 6 months
  • Based at Lincoln but providing a Trust Wide service
  • Can be based in LCH or PHB

We have an exciting opportunity to join the General Surgery Waiting List Team working as a Trust Wide Waiting List Clerk - we have one part time secondment vacancy being advertised

Your role will entail managing the day to day running of the waiting lists, ensuring General Surgery lists are booked to the required parameters where you will work closely with the business units, Theatre schedulers and along with others, to ensure the patients journey during their treatment is a smooth as possible.

Main duties of the job

To ensure that all patients are placed on the waiting list in a timely way and that particular attention is given to urgency and procedure involved, ensuring patients are allocated appropriate clinical information and admission details. Also ensuring all procedures are coded correctly as per OPCS classification.

Manage and maintain waiting lists, liaising with consultants ensuring patients when selected, have adequate notice for pre-operative assessment and admission. Patients are prioritised according to Patient Treatment Lists, patients who have long waits following periods of suspension, target cancer pathway times and those Cancelled On The Day of operation.

Ensure that patients who DNA and those who have been suspended are regularly validated thereby ensuring patients in need of surgery remain on the active waiting list and those for whom surgery is not necessary are removed and all relevant parties are informed.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum Part Time £18,614 - £19,854 per annum

Contract

Secondment

Working pattern

Part-time

Reference number

357-LN-780-24-A

Job locations

Lincoln County Hospital OR Pilgrim Hospital (travel between both sites maybe required).

Greetwell Road

Lincoln

LN2 5QY


Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!

Job description

Job responsibilities

What should you do next?

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!

Person Specification

Qualifications

Essential

  • 3 GCSE Grade C or above or NVQ 2 or equivalent in relevant subject

Desirable

  • NVQ 3 or equivalent in relevant subject
  • AMSPAR Medical Terminology
  • ECDL or CLAIT or equivalent

Previous Experience

Essential

  • Clerical Experience
  • Working with the public in a customer care position

Desirable

  • Call centre type experience
  • Reception type experience

Knowledge, Skills & Aptitudes

Essential

  • Awareness and Knowledge of the dignity in care agenda
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
  • Data entry/keyboard skills
  • Ability to prioritise workloads
  • Good oral and written communication skills
  • Attention to detail
  • Understanding of NHS targets, i.e., Outpatient, Inpatient & Choice & Access functions
  • Understanding of confidentiality
  • Understanding of medical terminology

Desirable

  • Understanding booking systems
  • Maintaining diaries

Specific Requirements

Essential

  • Ability to work with limited supervision
  • Ability to work under pressure
  • Ability to work to tight deadlines
  • Ability to work either as part of a team or as an individual
Person Specification

Qualifications

Essential

  • 3 GCSE Grade C or above or NVQ 2 or equivalent in relevant subject

Desirable

  • NVQ 3 or equivalent in relevant subject
  • AMSPAR Medical Terminology
  • ECDL or CLAIT or equivalent

Previous Experience

Essential

  • Clerical Experience
  • Working with the public in a customer care position

Desirable

  • Call centre type experience
  • Reception type experience

Knowledge, Skills & Aptitudes

Essential

  • Awareness and Knowledge of the dignity in care agenda
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
  • Data entry/keyboard skills
  • Ability to prioritise workloads
  • Good oral and written communication skills
  • Attention to detail
  • Understanding of NHS targets, i.e., Outpatient, Inpatient & Choice & Access functions
  • Understanding of confidentiality
  • Understanding of medical terminology

Desirable

  • Understanding booking systems
  • Maintaining diaries

Specific Requirements

Essential

  • Ability to work with limited supervision
  • Ability to work under pressure
  • Ability to work to tight deadlines
  • Ability to work either as part of a team or as an individual

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital OR Pilgrim Hospital (travel between both sites maybe required).

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Lincoln County Hospital OR Pilgrim Hospital (travel between both sites maybe required).

Greetwell Road

Lincoln

LN2 5QY


Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager - Waiting List Team

Sophie Barker

sophie.barker@ulh.nhs.uk

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum Part Time £18,614 - £19,854 per annum

Contract

Secondment

Working pattern

Part-time

Reference number

357-LN-780-24-A

Job locations

Lincoln County Hospital OR Pilgrim Hospital (travel between both sites maybe required).

Greetwell Road

Lincoln

LN2 5QY


Supporting documents

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