Job summary
Receptionist/Administration
We are looking for an individual to work within a busy Therapy Department at Grantham Hospital. The department support the wards and our outpatient specialities including Occupational Therapy, Physiotherapy (including the Hydrotherapy pool), Dietetics and Orthotics.
The role entails duties involved with assisting the Occupational Therapists and Physiotherapists with booking and making adjustments to their appointments either by phone or face to face. There are also data inputting and general reception duties.
Main duties of the job
To ensure patients receive appointments within the local and national targets set.
To ensure patients and staff receive all relevant information in a timely, accurate and effective way.
To ensure all data relating to patients is captured in a timely and accurate manner.
To provide a customer focused booking service.
To provide reception services, to relevant areas in a professional, understanding and courteous manner.
To follow agreed procedures and protocols.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution.
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution.
Person Specification
Qualifications
Essential
- GCSE (Grade C or above) in Maths and English (or equivalent qualification) OR NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards
Desirable
- CLAIT or European Computer Driving Licence or equivalent
Previous Experience
Essential
- Experience of working in a customer care or office environment.
Desirable
- Knowledge or experience of NHS working
Knowledge and Skills
Essential
- Good data entry/keyboard skills
- Ability to prioritise and organise own workload
- Good written and verbal communication skills
- Be accurate and pay attention to detail in work produced
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: oPatient Centred oRespect and Excellence oCompassion oSafety
- Understanding of booking systems, maintaining diaries
Desirable
- Understanding of NHS waiting times Targets
- Experience of Health Records, Outpatients and Waiting List
Specific Requirements
Essential
- Ability to work to tight deadlines
- Ability to main confidentiality
- Ability to work as an individual and as part of a team
Person Specification
Qualifications
Essential
- GCSE (Grade C or above) in Maths and English (or equivalent qualification) OR NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards
Desirable
- CLAIT or European Computer Driving Licence or equivalent
Previous Experience
Essential
- Experience of working in a customer care or office environment.
Desirable
- Knowledge or experience of NHS working
Knowledge and Skills
Essential
- Good data entry/keyboard skills
- Ability to prioritise and organise own workload
- Good written and verbal communication skills
- Be accurate and pay attention to detail in work produced
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: oPatient Centred oRespect and Excellence oCompassion oSafety
- Understanding of booking systems, maintaining diaries
Desirable
- Understanding of NHS waiting times Targets
- Experience of Health Records, Outpatients and Waiting List
Specific Requirements
Essential
- Ability to work to tight deadlines
- Ability to main confidentiality
- Ability to work as an individual and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
Grantham and District Hospital
Therapy Department, Manthorpe Road
Grantham
NG31 8DG
Employer's website
https://www.ulh.nhs.uk/ (Opens in a new tab)
