Job summary
We are looking for an enthusiastic individual to join our Main Reception and Switchboard team at Pilgrim Hospital Boston.
Main duties of the job
The successful candidate will work with a range of MS Office programs, as well as specialist software and hardware to carry out the full range of duties required. You must be able to follow written and verbal instructions, be able to demonstrate both the ability to prioritise tasks and the ability to work with minimum supervision, reporting to the Switchboard Supervisor.
You must be able to demonstrate a flexible approach to changes in workload/duties/priorities, and be able to demonstrate the ability to react sensitively to meet a wide range of differing needs together with a positive approach to team working and/or lone working and demonstrate a high standard of interpersonal skills. Ideally you will have experience of operating a switchboard system, and an understanding of excellent customer service - although this is not essential.
Previous experience of working in a healthcare setting is desirable. We can offer you an induction programme, followed by full training at one of our hospital sites, uniform, pension scheme and opportunities for career development within the NHS.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
So what is in it for you?
Flexible working; Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours usually full-time hours but over fewer days or shifts.
- Staggered hours having different start and finish times.
- Set shift patterns to allow for predictability
NHS Pension:A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
Annual Leave:Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change)
Bank working:The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more;
Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
Health & Wellbeingincluding counselling, mental health first aid, physiotherapy, eye tests.
Learning & Developmentincluding Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
Rewards & Recognitionincluding staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
So what is in it for you?
Flexible working; Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours usually full-time hours but over fewer days or shifts.
- Staggered hours having different start and finish times.
- Set shift patterns to allow for predictability
NHS Pension:A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
Annual Leave:Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change)
Bank working:The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more;
Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
Health & Wellbeingincluding counselling, mental health first aid, physiotherapy, eye tests.
Learning & Developmentincluding Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
Rewards & Recognitionincluding staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Person Specification
Previous Experience
Essential
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of an ISDX Switchboard
- Previous experience of a healthcare environment
- Clerical experience
Qualifications
Essential
Desirable
- RSA level 1 or equivalent
- NVQ 2 Customer Care or equivalent
Knowledge, Skills and Apptitude
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable
- Knowledge of Windows based software
Specific Requirements
Essential
- Flexible and adaptable
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to deal with people from all sections of society
- Able to work alone and as part of a team
- Able to cope under pressure
Person Specification
Previous Experience
Essential
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of an ISDX Switchboard
- Previous experience of a healthcare environment
- Clerical experience
Qualifications
Essential
Desirable
- RSA level 1 or equivalent
- NVQ 2 Customer Care or equivalent
Knowledge, Skills and Apptitude
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable
- Knowledge of Windows based software
Specific Requirements
Essential
- Flexible and adaptable
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to deal with people from all sections of society
- Able to work alone and as part of a team
- Able to cope under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
