Job summary
To be the first point of contact for the Bank office helpdesk, to receive telephone calls and respond to e-mail requests. To ensure the Helpdesk is fully functional and staffed during opening hours - 08:00 - 20:00 Monday to Sunday (including All Bank Holidays)
To identify system or user issues and provide a resolution.To record and monitor all helpdesk calls.
To provide an efficient, cost effective and co-ordinated solution to temporary staffing requirements for all (non-Medical) groups of staff employed by United Lincolnshire Hospitals NHS Trust.
Main duties of the job
To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System.
To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status.
To process Temporary Staffing time sheets, where not processed electronically by individual areas.
To take and process phone and email requests for temporary staff from wards and departments.
To work within NHS guidelines and Temporary Staffing standards and procedures.
To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders.
To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staff
Ensure accurate data entry and maintenance of filing systems
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- Good Level of general education - GCSEs at C or above or equivalent to include Maths and English
- Proficient in the use of a variety of software packages and internet applications
Desirable
- Administration related qualification, NVQ level 2 or equivalent.
Previous experience
Essential
- Experience of working in a busy and demanding office environment.
- Experience of working in customer related environment and be competent in resolving issues and problems
- Experience in working in an environment with exposure to confidential information
Desirable
- Experience of working in the NHS and an understanding of Nursing/AHP & A&C grades.
- An understanding of the healthroster applications, its functions and requirements.
Evidence of Particular: - Knowledge - Skills - Aptitudes
Essential
- Working knowledge in the use a variety of software packages incl. MS Access; MS Excel and MS Word
- Excellent interpersonal and communication skills.
- Ability to interact, empathise with and support staff at all levels both within and out with the organisation.
- Deal with people effectively, efficiently and with dignity & respect.
- Able to work within and converse with a multi - professional team.
Desirable
- Literacy or equivalent.
- Ability to present complex information to a variety of audiences, verbally and in written reports.
- Proven analysis and data interpretation skills.
- Experience and demonstrable ability to converse with clinical & managerial staff, confident in the use of electronic rostering systems.
Specific Requirements
Essential
- Willingness to work flexibly in response to the demands of the service - some evening and weekend work will be required.
- Committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- Contribute to a positive working environment ensuring commitment to equality and diversity.
- Ability to meet the travel requirements of the post including working across Trust Sites if required
Person Specification
Qualifications
Essential
- Good Level of general education - GCSEs at C or above or equivalent to include Maths and English
- Proficient in the use of a variety of software packages and internet applications
Desirable
- Administration related qualification, NVQ level 2 or equivalent.
Previous experience
Essential
- Experience of working in a busy and demanding office environment.
- Experience of working in customer related environment and be competent in resolving issues and problems
- Experience in working in an environment with exposure to confidential information
Desirable
- Experience of working in the NHS and an understanding of Nursing/AHP & A&C grades.
- An understanding of the healthroster applications, its functions and requirements.
Evidence of Particular: - Knowledge - Skills - Aptitudes
Essential
- Working knowledge in the use a variety of software packages incl. MS Access; MS Excel and MS Word
- Excellent interpersonal and communication skills.
- Ability to interact, empathise with and support staff at all levels both within and out with the organisation.
- Deal with people effectively, efficiently and with dignity & respect.
- Able to work within and converse with a multi - professional team.
Desirable
- Literacy or equivalent.
- Ability to present complex information to a variety of audiences, verbally and in written reports.
- Proven analysis and data interpretation skills.
- Experience and demonstrable ability to converse with clinical & managerial staff, confident in the use of electronic rostering systems.
Specific Requirements
Essential
- Willingness to work flexibly in response to the demands of the service - some evening and weekend work will be required.
- Committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- Contribute to a positive working environment ensuring commitment to equality and diversity.
- Ability to meet the travel requirements of the post including working across Trust Sites if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
