Job summary
Reporting to the Diagnostics Systems and Performance Manager the post holder(s) will provide technical operational support to the ULHT RIS/PACS service.
You will be the main technical point of contact for the trust, community users and members of the public for supporting the daily operations of mission critical systems. Responsible for technical issues in respect to queries on the Picture Archive and Communication System (PACS), and the Radiology Information System (CRIS) Order Comms amd results reporting for the trust / Community users, and on occasion members of the public.
In essence, this post will provide the second line support for the day-to-day operation of the PACS team supporting broad range of users on our ICT/PACS systems and modalities.
The main function of the post is to act as our second line support, offering an onsite / remote presence to triage support incidents and requests. Provide systems training and support for Band II & III PACS staff as well as end users.
We are expanding our PACS team to support the Community Diagnostics Centres as well as the main site services across Lincolnshire with a view to support the 24/7/365 services that Clinical Support Services (Diagnostics) provide that form part of the Lincolnshire ICS. This will bring rotational working in time when staffing levels permit, this could involve evenings and weekend working once we have sufficient staff levels and so this post holder must consider this before applying
Main duties of the job
The main function of the post is to act as our second line support, offering an onsite / remote presence to triage support incidents and requests. Provide systems training and support for Band II & III PACS staff as well as end users.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent Diagnostics systems experience of 4 years
Desirable
- ECDL or modern IT equivalent
- ITIL Certified
Previous Experience
Essential
- Experience in either an IT support role or healthcare role involving significant time working with complex IT systems
- Experience of telephony helpdesk operations.
Desirable
- Experience of helpdesk (LANDESK/Alemba) functions.
- Previous experience working with RIS / PACS systems and the Image Exchange Portal
Skills, Knowledge & Aptitudes
Essential
- Proficient in office automation systems, a good knowledge of Windows 10
- Good interpersonal and explanatory skills in dealing with a mixed user skill base
- Good verbal and written communication
Desirable
- Familiarity with specific radiology systems such as Magentus CRIS Radiology Information Systems and GE Centricity PACS.
Specific Requirements
Essential
- Confident, self-motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Creative and innovative thinking
- Good organisation skills
- Flexible approach to working hours with a view to support 24/7/365
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent Diagnostics systems experience of 4 years
Desirable
- ECDL or modern IT equivalent
- ITIL Certified
Previous Experience
Essential
- Experience in either an IT support role or healthcare role involving significant time working with complex IT systems
- Experience of telephony helpdesk operations.
Desirable
- Experience of helpdesk (LANDESK/Alemba) functions.
- Previous experience working with RIS / PACS systems and the Image Exchange Portal
Skills, Knowledge & Aptitudes
Essential
- Proficient in office automation systems, a good knowledge of Windows 10
- Good interpersonal and explanatory skills in dealing with a mixed user skill base
- Good verbal and written communication
Desirable
- Familiarity with specific radiology systems such as Magentus CRIS Radiology Information Systems and GE Centricity PACS.
Specific Requirements
Essential
- Confident, self-motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Creative and innovative thinking
- Good organisation skills
- Flexible approach to working hours with a view to support 24/7/365
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
