Job summary
This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust based at Pilgrim Hospital.
The Outpatient Appointment Services is looking to recruit Outpatient Senior Administration Assistants within our department into substantive full-time roles.
Please be aware previous candidates need not apply.
Main duties of the job
The role involves reception duties, dealing with patients face to face and by telephone, booking both new and follow up appointments ensuring national and local targets are always adhered to, liaising with GP's and other health care professionals both internally and externally.
In return, we will support your personal development and continued professional development and offer you to be part of our team. The NHS also offers one of the most competitive benefits packages with regards to Annual Leave, Pensions, and a comprehensive range of NHS Discounts.
The hours available are Monday to Friday 8.30-5.00PM which can be discussed at interview
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- GCSE's Grade C and above in Maths and English or equivalent
- Experience and training to Vocational Level 3 or equivalent
Desirable
- CLAIT, ECDL or equivalent experience acquired through patient administration
- European Computer driving Licence
- Basic knowledge of Medical Terminology
Previous Experience
Essential
- Experience of working in a customer care environment OR
- Experience of working in an office environment
- Experience of using Microsoft Office- to include Excel and Outlook
Desirable
- Experience of working in a reception area
- Knowledge or experience of NHS working
Evidence of Particular: -Knowledge -Skills -Aptitudes
Essential
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Ability to prioritise and organise own workload
- Ability to work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Attention to detail and accuracy
Desirable
- Awareness of National and Local Targets including cancer targets
- Knowledge of hospital and clinical information systems including CareFlow
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work effectively within a large team or individually
- Ability and willingness to work flexibly
- Ability to cope with sometimes distressing/emotional situations
- Ability to work effectively under pressure and meet tight deadlines
Person Specification
Qualifications
Essential
- GCSE's Grade C and above in Maths and English or equivalent
- Experience and training to Vocational Level 3 or equivalent
Desirable
- CLAIT, ECDL or equivalent experience acquired through patient administration
- European Computer driving Licence
- Basic knowledge of Medical Terminology
Previous Experience
Essential
- Experience of working in a customer care environment OR
- Experience of working in an office environment
- Experience of using Microsoft Office- to include Excel and Outlook
Desirable
- Experience of working in a reception area
- Knowledge or experience of NHS working
Evidence of Particular: -Knowledge -Skills -Aptitudes
Essential
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
- Ability to prioritise and organise own workload
- Ability to work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
- Attention to detail and accuracy
Desirable
- Awareness of National and Local Targets including cancer targets
- Knowledge of hospital and clinical information systems including CareFlow
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work effectively within a large team or individually
- Ability and willingness to work flexibly
- Ability to cope with sometimes distressing/emotional situations
- Ability to work effectively under pressure and meet tight deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
