Job summary
An permanent opportunity has arisen for a role of a Support Manager in ENT. Applications are invited from dynamic, enthusiastic and forward thinking individuals who are looking to showcase their potential.You will assist in the delivery of service targets, streamlining administrative processes, line manage the Business Unit Support Administrator and ensure the day to day management of the ENT PTL runs smoothly. You will work closely with consultants and their medical teams, nurses and administrative staff.
Main duties of the job
What we're looking for
You will be expected to support the validation of patients across the ENT service. You will have previous experience of managing teams and NHS knowledge and experience.The successful applicant will be an enthusiastic team player with excellent customer care and interpersonal skills. You will be required to have GCSE's at C grade or above in English and Mathematics and a relevant management qualification or equivalent experience. A flexible approach to work is required and an ability to get on with others in a team based environment.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (22/23) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
Person Specification
Qualifications
Essential
- GCSE English and Maths of Grade A-C
- Managerial qualification or similar experience
Experience
Essential
- Significant administrative experience
- Experience of working in a supervisory capacity
- Proven experience in validation and waiting list management
- Proven experience and success of change management
- Understands the acute trust environment and the obstacles in achieving Trust priorities.
Skills
Essential
- Proven ability in supervision of staff
- Excellent organisational skills
- Evidence of problem solving skills
- Demonstrate experience of NHS Access targets
- Comprehensive PC skills including databases, word-processing and e-mail
- Influence and persuasion skills in order to deal with staff at all levels (including senior medical staff)
- Enthusiastic, highly motivated and committed to a developing service
- Flexibility
- Ability to initiate and co-ordinate change to working practices
- Excellent communication skills, both verbal and written and able to demonstrate good listening skills.
- Proven ability to work as part of a team
- Demonstrates the ability to empower team members and leads by example
- Ability to engage with internal and external stakeholders, including clinical workforce.
- Ability to generate and share best practice and new ways of working in a professional and championing manner.
- Demonstrates confidence when providing advice and support to managers and staff.
- Ability to build authentic business-based relationships with peers, managers, colleagues and the wider NHS community
- Demonstrates personal credibility and integrity at all times.
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable
- Familiarity with medical terminology
Person Specification
Qualifications
Essential
- GCSE English and Maths of Grade A-C
- Managerial qualification or similar experience
Experience
Essential
- Significant administrative experience
- Experience of working in a supervisory capacity
- Proven experience in validation and waiting list management
- Proven experience and success of change management
- Understands the acute trust environment and the obstacles in achieving Trust priorities.
Skills
Essential
- Proven ability in supervision of staff
- Excellent organisational skills
- Evidence of problem solving skills
- Demonstrate experience of NHS Access targets
- Comprehensive PC skills including databases, word-processing and e-mail
- Influence and persuasion skills in order to deal with staff at all levels (including senior medical staff)
- Enthusiastic, highly motivated and committed to a developing service
- Flexibility
- Ability to initiate and co-ordinate change to working practices
- Excellent communication skills, both verbal and written and able to demonstrate good listening skills.
- Proven ability to work as part of a team
- Demonstrates the ability to empower team members and leads by example
- Ability to engage with internal and external stakeholders, including clinical workforce.
- Ability to generate and share best practice and new ways of working in a professional and championing manner.
- Demonstrates confidence when providing advice and support to managers and staff.
- Ability to build authentic business-based relationships with peers, managers, colleagues and the wider NHS community
- Demonstrates personal credibility and integrity at all times.
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable
- Familiarity with medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
