Specialty Co-ordinator - ENT & OMF/Orthodontics - Band 4

Job summary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Specialty Co-ordinator is pivotal in achieving effective patient administration.

Main duties of the job

• Supporting the administrative teams for ENT & OMF/Orthodontics at Pilgrim Hospital.
• Ensures a comprehensive secretarial and administrative service is provided to the medical staff and their supporting team.
• Responsible for day to day supervision of medical secretaries and secretarial assistants.
• Ensure the team keeps booking rules updated for clinics and theatres.
• Supervises the elective access process in each team.
• Highlights capacity issues to the Support Manager.
• Liaises regularly with Access, Booking and Choice ensuring all referrals are graded and booked. The Specialty Co-ordinator will also ensure all cancelled clinics have clear plans for patients to be rebooked.
• Liaises with the Support Manager regarding validation and data quality carrying out validation and data quality checks as required.
• Responsible for ensuring the medical secretaries manage patients through their pathway ensuring locally and nationally agreed standards are met.
• Responsible for ensuring mandatory training updates occur in the team.
• Responsible for ensuring staff are fully trained in validation and waiting list management processes and can update CareFlow/patient pathways.
• Undertake with the Support Manager root cause analysis of breaches if they occur.
• To work with the Support Manager to ensure recruitment , appraisal and development of medical secretaries and clerical officers within the Business unit ensuring the service provided aligns to patient pathways and key performance indicators.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated