Job summary
An opportunity has arisen for a Night Switchboard Operator post at Grantham Hospital, fixed term for one year.
Applications are invited from enthusiastic, flexible and highly motivated individuals to join the Estates and Facilities Department's hospital Switchboard team. This high profile role calls for good communication skills and experience of working closely with the general public. You will need to be able to cope calmly and effectively with both routine and emergency situations, and be a compassionate, professional and courteous individual.
This is a varied and interesting post involving liaising with departments in the hospital as well as security, maintenance and other support staff.
These hours involve lone-working throughout the shift and being able to use your initiative is paramount.
Main duties of the job
The successful candidate will be required to answer all internal and external calls, including emergency, fire and cardiac, responding to alarms, issuing of keys, dealing with the bleep system and ensuring the department on-call rota is completed,
Full training will be given, undertaken during normal working hours, before the successful candidate commences the role.
The Post is as follows
27.30 hours a week
Weeks 1,2,3 - 10pm-8am Tuesday, Wednesday and Thursday then
Week 4 - 10pm-8am Wednesday and Thursday.
All of the shifts will incur enhancements for working out of hours.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!
Person Specification
Qualifications
Essential
- Equivalent of GCSE C in English
Desirable
- RSA level 1 or equivalent
- NVQ 2 Customer Care or equivalent
- Understanding of medical terminology
Specific requirements
Essential
- Able to use initiative to resolve a wide variety of problems
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to work alone and as part of a team
- Able to prioritise tasks
Skills
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framewor
- Basic Computer skills
- The ability to handle up to 180 calls per hour at peak periods
- Clear understanding of good Customer Care practices
Desirable
- Knowledge of Windows based software
Experience
Essential
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of an ISDX Switchboard
- Previous experience of a healthcare environment
- Clerical experience
Person Specification
Qualifications
Essential
- Equivalent of GCSE C in English
Desirable
- RSA level 1 or equivalent
- NVQ 2 Customer Care or equivalent
- Understanding of medical terminology
Specific requirements
Essential
- Able to use initiative to resolve a wide variety of problems
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to work alone and as part of a team
- Able to prioritise tasks
Skills
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framewor
- Basic Computer skills
- The ability to handle up to 180 calls per hour at peak periods
- Clear understanding of good Customer Care practices
Desirable
- Knowledge of Windows based software
Experience
Essential
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of an ISDX Switchboard
- Previous experience of a healthcare environment
- Clerical experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
