Emergency Department Patient Flow Co-ordinator - Band 3

Job summary

The aim of the Patient Flow Co-Ordinator is to provide support to the Nurse In Charge in dealing with administrative tasks in relation to the patient journey whilst in ED. The concept is designed to free up valuable nursing and medical time to avoid delays and improve the patient experience/meet National guidelines.

Main duties of the job

The Patient Flow Co-Ordinator will be expected to work as part of the ED Team, under the direction of the Nurse In Charge to ensure the smooth flow of patients through the Department. It is expected that by co-ordinating administrative tasks and liaising with other Departments, the post holder will contribute to the efficient and effective running of the ED Department resulting in a significant reduction in patient journey times whilst meeting National guidelines.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.