Job summary
** This post will start after 1st April 2024 **
Members of the Service Desk team develop a very broad knowledge across many of the Trust's systems. With a focus on the system users and direct system provision, the position is integral to the smooth provision and operation of the ICT services to users.
Main duties of the job
The Service Desk is the first point of contact for most user support requests and good customer service skills are of high value and importance in this role. Service Delivery Technicians must be able to work under pressure whilst maintaining customer focus.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
Essential
- Diploma level or higher qualification in an ICT related subject or equivalent experience
- Evidence of recent and ongoing personal and professional development
Desirable
- ITIL Foundation Qualification
Previous Experience
Essential
- Experience of providing ICT Technical support for hardware, software and network environments
Desirable
- Experience of providing ICT support for a telecoms or network environment and/or for servers
- Previous experience of working in the NHS
Evidence of Particular
Essential
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
- Knowledge and experience of configuring and maintaining Windows Desktop systems
- Knowledge and experience of hardware and software fault finding and resolving
- Knowledge of network technologies
- Knowledge of cybersecurity and information security principles
- Knowledge and experience of Microsoft Active Directory
Desirable
- Knowledge and experience of IP telephony systems and solutions
- Knowledge and experience of software deployment and update systems e.g. SCCM
- Knowledge and experience of configuring and maintaining DHCP and DNS systems
- Knowledge and experience of configuring and maintaining Windows Desktop and Server systems
- Knowledge and experience of configuring mobile devices and operating systems including Apple iOS and Android
Specific Requirements
Essential
- Confident, self-motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Ability to work under pressure and prioritise work
- Full driving licence, including use of own car or other types of transportation which will allow candidate to carry out job
- Flexible approach to work outside normal office hours, when and if the need arises.
Person Specification
Qualifications
Essential
- Diploma level or higher qualification in an ICT related subject or equivalent experience
- Evidence of recent and ongoing personal and professional development
Desirable
- ITIL Foundation Qualification
Previous Experience
Essential
- Experience of providing ICT Technical support for hardware, software and network environments
Desirable
- Experience of providing ICT support for a telecoms or network environment and/or for servers
- Previous experience of working in the NHS
Evidence of Particular
Essential
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
- Knowledge and experience of configuring and maintaining Windows Desktop systems
- Knowledge and experience of hardware and software fault finding and resolving
- Knowledge of network technologies
- Knowledge of cybersecurity and information security principles
- Knowledge and experience of Microsoft Active Directory
Desirable
- Knowledge and experience of IP telephony systems and solutions
- Knowledge and experience of software deployment and update systems e.g. SCCM
- Knowledge and experience of configuring and maintaining DHCP and DNS systems
- Knowledge and experience of configuring and maintaining Windows Desktop and Server systems
- Knowledge and experience of configuring mobile devices and operating systems including Apple iOS and Android
Specific Requirements
Essential
- Confident, self-motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Ability to work under pressure and prioritise work
- Full driving licence, including use of own car or other types of transportation which will allow candidate to carry out job
- Flexible approach to work outside normal office hours, when and if the need arises.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
