Retail Assistant - Band 2 - 24/25

Job summary

Due to expansion of our retail & catering services, which are due to commence in April 2024, we are now looking for additional colleagues to join our retail & catering teams.

This role will befor 8hrs per week and not start before 01-April- 2024

Our Retail assistant role is very varied, and a typical day could consist of serving customers, taking orders & payments using the EPOS till system and cash handling, basic food preparation and food handling, serving hot drinks from bean to cup and/or barista style machines. (Barista trained would be an advantage but not needed as training will be given to the right candidate), stock replenishment and rotation, assisting with hospitality functions for our Trust colleagues, completing daily data record sheets as required and other comparable tasks as directed by the Catering Manager and other department managers & supervisors .

The days are busy, but very varied, and rewarding and we welcome applications from enthusiastic and self motivated individuals with a passion for general customer service duties and who take pride in their work and are responsive to the needs of the patients, visitors and staff through the delivery of excellent customer service at all times.

Main duties of the job

The role of the Retail Catering Assistant is to carry out all duties to a required standard for the provision of the retail services within the Hospital.

Ensuring retail stock is well presented, with daily monitoring of product expiry dates & appropriate stock rotation, identifying products for replenishment & reporting any price/product changes.

Assisting with simple food preparation duties as instructed & allocated by the Catering Manager, other department managers or supervisors.

Be able to work on own initiative & as part of a team to be sure duties are fulfilled in a safe & timely manner.

Occasional participation in other duties within the retail catering areas when required.

General duties as per tasking sheets to ensure an effective, customer friendly service is provided at all times.

Adheres to departmental sickness & absence reporting procedures & complete mandatory training.

Completes any log sheets associated with departmental hygiene control systems.

Observes Health & Safety procedures at all times.

Appear for duty on time in a clean & tidy uniform wearing the correct footwear.

Maintain a high standard of personal hygiene

To observe departmental/Trust policies on Fire, Health & Safety at Work, COSHH (Control of Substances Hazardous to Health) & Accident Reporting.

To adhere strictly to correct food hygiene practices in accordance with departmental policy, Food Hygiene Regulations, Food Safety Act & local procedures.

To undertake any duties as may be required.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.