Volunteer Supervisor - Band 4

Job summary

As a Trust we support and encourage the recruitment and involvement of volunteers who not only help in providing our patients a positive experience during their stay in hospital but are also a precious support to our staff.

We are pleased to have secured 18 months funding from our ULH Charity to recruit 2 full time Volunteer Supervisors; one based at Lincoln County Hospital and the second based at Pilgrim Hospital in Boston, who will also oversee Grantham Hospital. You will be supported administratively by our onsite volunteer coordinators and our Voluntary Services Manager.

These positions have been created to help us grow and develop Voluntary Services at ULHT and support us to introduce exciting new projects including our 'Book a Volunteer' service.

Our supervisors will support newly recruited and existing volunteers placed in wards and departments, provide training and guidance and ensure all our volunteers continue to enjoy their hugely valued roles.

Are you outgoing, energetic and enthusiastic? Are you friendly and approachable, quick to build a rapport, passionate about patient and staff experience and looking for a busy day working with amazing people? Do you have a caring and supportive nature and are you able to communicate well with staff and the public? If so then please do apply!

Main duties of the job

To provide supervisory and operational leadership to volunteers supporting wards and departments.

Provide training and support to existing and new volunteers and for the Busy Bees lead them to respond to requests in real time situations and have the fluidity to move around according to the daily requirements of the site. Particular focus will be within our Urgent & Emergency Care and discharge settings though could be anywhere across the hospital site and the roles undertaken across our role types.

Support the service with implementation of new initiatives.

Day to day

• Supervising 'Busy Bees' daily, placements and dealing with operational requests for volunteers.
• Providing additional support on the ground to staff who have volunteers placed in their departments.
• New volunteer starters - Providing 4 week support for new volunteers ensuring placement is suitable.
• Investigating opportunities to set up new volunteer placement opportunities in the hospitals and maintaining placement database information.
• Managing the Volunteer Feedback from Volunteers - Following up on low scores and initiate improvements.
• Supervising and managing rotas for various volunteer led services as directed, such as our planned Book a Volunteer initiative, Carers Hub at Pilgrim Hospital, golf buggy transport and our patient wardrobe / clothes store.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.