Job summary
Reporting to the Diagnostics Systems and Performance Manager the post holder(s) will provide operational support to the RIS/PACS service desk, to give cover in school holidays only. This will be a minimum requirement of supporting Monday - Friday 9am to 5pm around the following times:
Term 1
October Half term 1 Week
Term 2
December Christmas Holidays - 2 weeks
Term 3
February Half-term 1 week.
Term 4
Easter 2 weeks
Summer Holiday
Six weeks between end of July and beginning September.
12 weeks per year.
Main duties of the job
You will be the first point of contact for the trust and the community users and members of the public for supporting the daily operations of mission critical systems.
Responsible for triaging calls with respect to issues/queries on the Picture Archive and Communication System (PACS), and the Radiology Information System(CRIS).for the trust and the community users, and on occasion members of the public.
In essence this post will provide the first line support during the day to day operation of the trust for the users of our IT systems when jobs are logged with the ICT helpdesk. The post holder will report to, Diagnostics Systems and Performance Manager, however will receive daily supervision from the Deputy RIS/PACS Manager and the RIS/PACS Administrators.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
To provide first line support from the Lincoln Office for the United Lincolnshire Hospitals Diagnostics systems helpdesk recording calls via the ICT LANDESK, for RIS/PACS/Breast PACS.
To support the Diagnostics Systems & Performance manager, Deputy RIS/PACS manager and the RIS/PACS Administrators in the effective day to day RIS/PACS service.
- Review emails in the generic PACS Admin email and take appropriate actions.
- To undertake the production of Encrypted CD burning of Diagnostics images/reports via the MARS systems.
- To send images via C360 to key stakeholders.
- To adhere to local policies/procedures and quality standards.
- To provide effective support to the Diagnostics Systems and Performance Manager, RIS/PACS Systems Administrator, and provide holiday cover/sickness cover where appropriately trained.
- To provide comprehensive administrative support to the team in respect to facilitating meetings as directed, taking minutes, on project assigments
- To action the daily Inter-trust image transfers via the Image Exchange Portal.
- To attend Training when required.
Job description
Job responsibilities
To provide first line support from the Lincoln Office for the United Lincolnshire Hospitals Diagnostics systems helpdesk recording calls via the ICT LANDESK, for RIS/PACS/Breast PACS.
To support the Diagnostics Systems & Performance manager, Deputy RIS/PACS manager and the RIS/PACS Administrators in the effective day to day RIS/PACS service.
- Review emails in the generic PACS Admin email and take appropriate actions.
- To undertake the production of Encrypted CD burning of Diagnostics images/reports via the MARS systems.
- To send images via C360 to key stakeholders.
- To adhere to local policies/procedures and quality standards.
- To provide effective support to the Diagnostics Systems and Performance Manager, RIS/PACS Systems Administrator, and provide holiday cover/sickness cover where appropriately trained.
- To provide comprehensive administrative support to the team in respect to facilitating meetings as directed, taking minutes, on project assigments
- To action the daily Inter-trust image transfers via the Image Exchange Portal.
- To attend Training when required.
Person Specification
Qualifications
Essential
- 5 x GCSE's grade c or above
Desirable
Experience
Essential
- Experience in either an IT support role or healthcare role involving significant time working with complex IT systems.
- Experience of telephony helpdesk operations.
Desirable
- Experience of helpdesk (LANDESK) functions.
- Previous experience working with RIS / PACS systems and the Image Exchange Portal.
Skills
Essential
- Proficient in office automation systems, a good knowledge of Windows 10
- Good interpersonal and explanatory skills in dealing with a mixed user skill base.
- Good verbal and written communication skills.
- Awareness and Knowledge of the dignity in care agenda. Ability to evidence/demonstrate key values and behaviours in line with the Trust framework.
Desirable
- Familiarity with specific radiology systems such as Wellbeing CRIS Radiology Information Systems and GE Centricity PACS.
Specific Requirements
Essential
- Confident, self motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Creative and innovative thinking
- Good organisation skills
Person Specification
Qualifications
Essential
- 5 x GCSE's grade c or above
Desirable
Experience
Essential
- Experience in either an IT support role or healthcare role involving significant time working with complex IT systems.
- Experience of telephony helpdesk operations.
Desirable
- Experience of helpdesk (LANDESK) functions.
- Previous experience working with RIS / PACS systems and the Image Exchange Portal.
Skills
Essential
- Proficient in office automation systems, a good knowledge of Windows 10
- Good interpersonal and explanatory skills in dealing with a mixed user skill base.
- Good verbal and written communication skills.
- Awareness and Knowledge of the dignity in care agenda. Ability to evidence/demonstrate key values and behaviours in line with the Trust framework.
Desirable
- Familiarity with specific radiology systems such as Wellbeing CRIS Radiology Information Systems and GE Centricity PACS.
Specific Requirements
Essential
- Confident, self motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Creative and innovative thinking
- Good organisation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
