Job summary
New to Care? Healthcare Support Worker Opportunities
What ever your background story, if you're aged 18 years or over and have a passion for caring and supporting others, we want to hear from you.
We currently have opportunities for individuals without any previous experience within our acute hospitals at Lincoln and Boston.
To support you, we will provide you with a comprehensive 4 weeks induction programme during which you will receive the training, skills and knowledge to ensure your success in the role. Ongoing training and development will be provided through our Apprenticeship Programme.
Main duties of the job
Working life
As a healthcare support worker, you'll work under the supervision of a healthcare professional, supporting them and helping patients on their journey back to full health.
It's a hands-on-role, but also one of the most rewarding. One minute you could be taking blood and the next lending an ear to an anxious patient. Your day-to-day will vary depending on which part of the NHS you're working in.
Based in the hospital, your duties may include:
- Helping patients to move around
- Monitoring patients and performing basic health checks
- Making patients feel comfortable
- Providing personal care to patients
- Serving meals and helping to feed patients
About us
No experience? No problem! Entry requirements and skills needed
Many of our Healthcare support workers have joined from different backgrounds such as customer service, hospitality, and the travel sector to name a few. All you need is the human touch, a willingness to learn, and an ability to bring a smile to someone's face.
Whilst we require a good standard of literacy and numeracy, academic qualifications aren't everything. You'll need to be caring, kind and willing to get stuck into the role. It's a hands-on-environment where teamwork, communication and organisational skills are vital.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
Age Criteria
Please be advised that our current opportunities are only available to individuals over the age of 18.
Should you be under 18 years of age an interested in starting your career within health and care, please contact us for more information on ourHealth & Care Cadet Programme and current vacancies.
Training and career development It doesnt matter if you dont have any prior experience, as we will provide you with the dedicated training and support needed to help you excel within the role, and beyond, should you wish.
Working in a new environment can be daunting, and so to help you prepare, you will initially be placed onto our New to Care Induction . This 4 week programme will enable us to ease you into the role and the service area within which you will be working. The programme will provide you with the basic nursing skills needed, whilst also supporting you to gain the required Care Certificate qualification.
Following your induction, you'll then move into your permanent position which will include the 24/7 shift patterns required.
Ongoing training and development will be provided through our Apprenticeship Programme which will deliver the necessary training and development from which to progress within the role, and take the next step towards a nursing career, if desired. Unlike school or college, our apprenticeship programme will teach you the skills on-the-job, helping you to apply your learning in the workplace, which may also include support to gain your English and maths functional skills if required.
Pay and benefits
Upon commencement, you will complete our mandatory 4 week New to Care Induction. The programme is delivered Monday to Friday, during office hours, to enable you to attend group training, workshops, and site visits. Whilst on the induction programme, you will be paid an introductory salary of £16,787 p.a. pro-rata.
Upon completion of your induction, your salary will increase to a Band 2 under the Agenda for Change pay system, with a current salary of £22,383 pro-rata. Your standard working week will be around 37.5hours and may include a mix of shifts, such as nights, early starts, evenings and weekends. Enhanced rates of pay are also paid for unsocial hours.
Youll also have access to our generous pension scheme and health service discounts, as well as 27 days of annual leave, plus bank holidays, which increases the longer youre in the service.
Job description
Job responsibilities
Age Criteria
Please be advised that our current opportunities are only available to individuals over the age of 18.
Should you be under 18 years of age an interested in starting your career within health and care, please contact us for more information on ourHealth & Care Cadet Programme and current vacancies.
Training and career development It doesnt matter if you dont have any prior experience, as we will provide you with the dedicated training and support needed to help you excel within the role, and beyond, should you wish.
Working in a new environment can be daunting, and so to help you prepare, you will initially be placed onto our New to Care Induction . This 4 week programme will enable us to ease you into the role and the service area within which you will be working. The programme will provide you with the basic nursing skills needed, whilst also supporting you to gain the required Care Certificate qualification.
Following your induction, you'll then move into your permanent position which will include the 24/7 shift patterns required.
Ongoing training and development will be provided through our Apprenticeship Programme which will deliver the necessary training and development from which to progress within the role, and take the next step towards a nursing career, if desired. Unlike school or college, our apprenticeship programme will teach you the skills on-the-job, helping you to apply your learning in the workplace, which may also include support to gain your English and maths functional skills if required.
Pay and benefits
Upon commencement, you will complete our mandatory 4 week New to Care Induction. The programme is delivered Monday to Friday, during office hours, to enable you to attend group training, workshops, and site visits. Whilst on the induction programme, you will be paid an introductory salary of £16,787 p.a. pro-rata.
Upon completion of your induction, your salary will increase to a Band 2 under the Agenda for Change pay system, with a current salary of £22,383 pro-rata. Your standard working week will be around 37.5hours and may include a mix of shifts, such as nights, early starts, evenings and weekends. Enhanced rates of pay are also paid for unsocial hours.
Youll also have access to our generous pension scheme and health service discounts, as well as 27 days of annual leave, plus bank holidays, which increases the longer youre in the service.
Person Specification
Qualifications
Essential
- English and Maths qualification at GCSE grades A*- E/4-9 or Functional Skills Level 1
Desirable
- Successful completion of a health and/or care related college course
Experience
Essential
- Experience of working in a customer focused environment
- Experience of using computer systems for data entry and retrieval
Desirable
- Previous experience of working in a health / care setting
Knowledge, Skills, Behaviours
Essential
- Good customer care skills with ability to develop effective and appropriate relationships with patients, service users, relatives and colleagues
- Ability to work in a demanding and busy environment
- Understanding of the role of a HCSW
- Understanding the importance of following procedures
- Knowledge of when to seek help and advice and escalate appropriately
- Understanding of confidentiality, infection prevention, and dignity in care within the workplace
- Ability to work effectively on an individual basis or as part of a team
- Able to demonstrate effective written and verbal communication skills
- Ability to manage own workload
- Ability to recognise own limitations
- Effective communication, collaboration and interpersonal skills
- Able to respond to suggested improvements in practice and services
- Act as a role model for best practice in the delivery of compassionate, safe and effective care, promoting a professional and positive working environment
- Values and respects patients, carers and colleagues
- Ability to evidence/demonstrate key values and behaviours
Desirable
- Working knowledge of Health and Safety, Infection Prevention and Manual Handling
Specific Requirements
Essential
- Must be aged 18 years or over
- Less than 6mths previous care experience
- Flexible in approach to work - must be able to undertake shift work where required
- Ability to use own initiative
- Committed to on-going personal development
- Willing to undertake and complete the Care Certificate within 12 weeks of commencing employment and further education, training and development relevant to the post
Person Specification
Qualifications
Essential
- English and Maths qualification at GCSE grades A*- E/4-9 or Functional Skills Level 1
Desirable
- Successful completion of a health and/or care related college course
Experience
Essential
- Experience of working in a customer focused environment
- Experience of using computer systems for data entry and retrieval
Desirable
- Previous experience of working in a health / care setting
Knowledge, Skills, Behaviours
Essential
- Good customer care skills with ability to develop effective and appropriate relationships with patients, service users, relatives and colleagues
- Ability to work in a demanding and busy environment
- Understanding of the role of a HCSW
- Understanding the importance of following procedures
- Knowledge of when to seek help and advice and escalate appropriately
- Understanding of confidentiality, infection prevention, and dignity in care within the workplace
- Ability to work effectively on an individual basis or as part of a team
- Able to demonstrate effective written and verbal communication skills
- Ability to manage own workload
- Ability to recognise own limitations
- Effective communication, collaboration and interpersonal skills
- Able to respond to suggested improvements in practice and services
- Act as a role model for best practice in the delivery of compassionate, safe and effective care, promoting a professional and positive working environment
- Values and respects patients, carers and colleagues
- Ability to evidence/demonstrate key values and behaviours
Desirable
- Working knowledge of Health and Safety, Infection Prevention and Manual Handling
Specific Requirements
Essential
- Must be aged 18 years or over
- Less than 6mths previous care experience
- Flexible in approach to work - must be able to undertake shift work where required
- Ability to use own initiative
- Committed to on-going personal development
- Willing to undertake and complete the Care Certificate within 12 weeks of commencing employment and further education, training and development relevant to the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
